About this opportunity
Damco Spain SL lists this CHB Operations Leader opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer‑focused supply chain solutions.
At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics.
What We Can Offer
At Maersk,we’recommitted to building an inclusiveworkplace where everyone feels valued, heard, and able to be themselves.Our teammemberscome froma wide range of backgrounds, experiences, and perspectives,and we value the unique strengths each person contributes.
Opportunities to build expertise in customs brokerage and global logistics
Collaborative environment with strong team support
Career development within a global organization
Fast‑paced role with ownership and learning opportunities
About the role
As a CHB Delivery Lead, you will be responsible for overseeing end‑to‑end customs brokerage operations for a defined portfolio of clients while leading a team of CHB professionals. You will ensure compliant, efficient, and high‑quality service delivery, while acting as a subject matter expert and escalation point for both clients and internal stakeholders. You will play a key role in driving operational performance, customer satisfaction, and team development within Maersk Customs Services.
Key Responsibilities
Lead and manage a team of CHB associates, including workload allocation, coaching, performance management, and development
Oversee end‑to‑end import customs brokerage operations, ensuring timely and compliant processing of shipments
Develop strong understanding of client import programs, including product classifications, regulatory requirements, and service expectations
Act as primary escalation point for complex operational or customer issues, ensuring timely resolution
Monitor and drive performance against KPIs, service levels, and operational targets, taking corrective actions as needed
Ensure accuracy in financial processes including billing, accruals, and accounts receivable follow‑up
Collaborate with internal teams (compliance, IT, product, and operations) to optimize service delivery and address process gaps
Ensure full compliance with CBP regulations and all applicable federal and agency requirements.
What We Are Looking For
Operational leadership & service delivery focus: we are looking for someone who can lead day‑to‑day customs operations with a strong focus on service quality, team performance, and consistent delivery against KPIs.
3–6 years of experience in customs brokerage, logistics, or transportation, with 1–3 years in a leadership or supervisory role
Strong understanding of U.S. import regulations, customs compliance, and brokerage operations
Proven ability to lead, coach, and develop teams in a fast‑paced operational environment
Strong analytical, organizational, and problem‑solving skills with a focus on operational performance and quality
Effective communication and stakeholder management skills across multiple levels of the organization.
Your Impact
In this role, you will directly influence service delivery quality, customer retention, operational efficiency, and compliance standards. You will also contribute to team engagement and capability building while supporting the achievement of productivity and profitability targets within CHB operations.
Job Type: Full Time
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Benefits
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.