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Job description
At Chick-fil-A Mansfield Road, our Directors are responsible for managing designated areas of daily operations. As a director, you will act as the point person for escalated guest and staffing issues. Directors ensure that all leaders are holding team members accountable to operational excellence, food safety standards, and teamwork culture at all times. Directors set weekly goals and focus areas for team leads and trainers, and continually look for areas of improvement to benefit our guests and our restaurant.
RESPONSIBILITIES :
Quickly recognize and delegate to resolution bottleneck and operational issues
Clearly communicates key strategies from the Director team to team members
Serve as the “Chief Problem Solver” for guests and the team
Actively engage in leadership meetings
Mentor all operational leaders and recognize future potential leaders within the team
Coach leaders to recognize best practices and problem resolution
Own the five “Critical Success Factors” of your designated area
Ensures that the restaurant meets all food safety requirements
Communicate all issues with team members and guests to Director team in a timely manner
Practice big picture thinking
Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
Lead by example - must adhere to all Chick-fil-A policies and procedures
Combine critical thinking and practical leadership to create a culture of innovation
COMPETENCIES :
Highly dependable
Ready to Serve with a strong sense of ownership
High integrity and honesty
Thrive in a fast-paced and high stress environment
Ability to multi-task
Heart of a mentor and coach
As a leader at Chick-fil-A Mansfield Road, you will be given the opportunity to become a high performance leader with the responsibility to have a positive influence on a large team. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders.
BENEFITS :
FLEXIBLE HOURS: We strive to be flexible in our scheduling to allow our team members the ability to maintain a healthy work-life balance.
CLOSED SUNDAYS: All Chick-fil-A restaurants are closed on Sundays so that you can have quality time to spend with your family and friends.
COMPETITIVE PAY: We have great starting pay with the opportunity to grow within our company.
IT’S A GREAT PLACE TO WORK: We are not just a job, we care about people.
SCHOLARSHIP OPPORTUNITIES: Every year Chick-fil-A gives team members the opportunity to apply for scholarships from $2,500 up to $25,000.
REQUIREMENTS
Customer service experience preferred
Leadership experience preferred
Hard-working and dedicated
Ready and willing to learn and grow in a new environment
Excellent customer skills
Ability to multi-task in a high stressed environment
Able to lift up to 50 lbs
Bachelors Degree Preferred, Associates Degree will be considered
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Worksite address
shreveport, LA, 71150, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.