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Job description
For our client, we are seeking a Chief Customer Officer to join the team of a leader in the Healthcare space.
This executive will lead customer operations and service delivery across the organization, ensuring a seamless experience from implementation through ongoing support. The role will partner closely with cross-functional teams to improve efficiency, strengthen clinician retention, and elevate service quality. It is a highly visible opportunity to shape a more proactive, scalable operating model that supports growth and delivers measurable outcomes.
Location: New York, NY - US based candidates only, no visa sponsorship available
Compensation: $300,000 – $400,000 annually
Responsibilities
Own end-to-end customer implementations across multiple stakeholders
Ensure delivery economics are on time and on budget
Enhance service quality and clinician retention through proactive measures
Transform service operations from reactive to proactive
Oversee day-to-day client operations and handoffs to critical teams
Drive cross-functional program management initiatives
Qualifications
5-10 years of experience in customer operations or support leadership roles
Proven track record in SaaS or healthcare technology at scale
Strong background in implementing service transformation initiatives
Experience with automation and AI in operational processes
High emotional intelligence with an integrative leadership style
Demonstrated ability to manage end-to-end service delivery successfully
Proficient in strategic foresight and execution discipline
Benefits
Comprehensive medical, dental, and vision coverage
Employer contributions to a health savings account
401(k) retirement plan
Equity incentive opportunities
Company-wide bonus potential based on performance
Flexible vacation policy with additional summer Fridays off
Stipends for home office setup and wellness
Monthly reimbursement for internet expenses
Annual funding for learning and development opportunities
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.