About this opportunity
Mercor lists this Chief of Staff, Delivery Operations opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Chief Of StaffDelivery Operations at Mercor is responsible for the end-to-end execution of our human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for our customers. We're looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives, keep cross-functional execution tight, and turn priorities into results across a fast-moving org.This is a high-visibility role for someone who wants operating experience at the center of a growing business, with direct exposure to how a human data delivery org is run.Reports to VP, Delivery OperationsWhat You'll DoStrategic partnership: Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsitesCross-functional execution: Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on trackOperating rhythm: Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reportingProblem solving: Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and marginExecutive communication: Prepare briefings, decks, and analyses for exec and board-level conversationsSpecial projects: Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planningForce multiplier: Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directlyWhat We're Looking For2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating rolePrior experience in human data, data annotation, RLHF, or AI training data operationsStrong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from dataExcellent written and verbal communication; able to synthesize complex information into clear, concise recommendationsA bias toward execution; someone who can move from "what should we do" to "it's done" without much hand-holdingComfortable operating in fast-changing, high-growth environments with shifting prioritiesA track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgsWhy This RoleYou'll sit at the center of one of Mercor's most operationally intensive functions, with a direct line to strategic decision-making and a fast path to broader ownership as the org scales.
Worksite address
san francisco, CA, 94102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.