About this opportunity
Mercor lists this Chief of Staff, Delivery Operations opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ABOUT MERCOR
Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
ABOUT THE ROLE
Delivery Operations at Mercor is responsible for the end-to-end execution of our human data programs, ensuring projects are staffed, scoped, and delivered on time and at quality for our customers. We're looking for a Chief of Staff to work directly with the VP of Delivery Operations to drive strategic initiatives, keep cross-functional execution tight, and turn priorities into results across a fast-moving org.
This is a high-visibility role for someone who wants operating experience at the center of a growing business, with direct exposure to how a human data delivery org is run.
Reports to VP, Delivery Operations
WHAT YOU'LL DO
Strategic partnership: Act as a thought partner to the VP, helping set priorities, structure decisions, and prepare for key meetings, reviews, and offsites
Cross-functional execution: Drive projects from strategy to execution, coordinating across Delivery, Recruiting, Ops, Product, and Finance to keep initiatives on track
Operating rhythm: Build and maintain the operating rhythm of the org, including weekly business reviews, KPI tracking, OKRs, and leadership reporting
Problem solving: Turn ambiguous problems into structured plans, diagnosing operational bottlenecks and proposing fixes across staffing, throughput, quality, and margin
Executive communication: Prepare briefings, decks, and analyses for exec and board-level conversations
Special projects: Own initiatives as they arise, including new program launches, process redesigns, vendor evaluations, and headcount planning
Force multiplier: Serve as a trusted filter for the VP, triaging what needs their attention versus what can be delegated or resolved directly
WHAT WE'RE LOOKING FOR
2–5 years of experience in a high-ownership operating role, such as chief of staff, business or strategy operations, management consulting, investment banking, venture, or a startup operating role
Prior experience in human data, data annotation, RLHF, or AI training data operations
Strong analytical skills; comfortable building models, structuring ambiguous problems, and drawing conclusions from data
Excellent written and verbal communication; able to synthesize complex information into clear, concise recommendations
A bias toward execution; someone who can move from "what should we do" to "it's done" without much hand-holding
Comfortable operating in fast-changing, high-growth environments with shifting priorities
A track record of excellent cross-functional collaboration, building trust and aligning stakeholders across teams and orgs
WHY THIS ROLE
You’ll sit at the center of one of Mercor's most operationally intensive functions, with a direct line to strategic decision-making and a fast path to broader ownership as the org scales.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.