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Job description
Position Summary
The Chief Operating Officer (COO) provides operational leadership across all clinic locations, the ambulatory Surgery Center (ASC), pathology laboratory, and related departments to ensure efficiency, regulatory compliance, operational consistency, and an exceptional patient experience. This role oversees clinic operations, call center performance, HR administration, medical records, and ASC readiness while driving performance through data, standardization, and cross‑functional collaboration to support organizational growth and expansion.
Qualifications
Bachelor’s degree required (Master’s preferred) with 5–10+ years of progressive healthcare operations experience in multi‑site medical practice and/or ASC environments. Strong leadership experience in clinic operations, call center management, EMR systems (preferably eClinicalWorks), HR administration, vendor oversight, and regulatory compliance within high‑volume healthcare settings.
Core Responsibilities
Operational & Multi‑Site Leadership
Oversee operations across all clinic locations, ASC, pathology, billing, aftercare, call center, and medical records departments
Ensure operational consistency, staffing efficiency, patient satisfaction, and compliance across all sites
Partner with clinical leadership and nursing to maintain ASC operational readiness and audit preparedness
Support organizational strategy, growth initiatives, marketing efforts, and operational scaling
Call Center & Patient Access
Supervise call center operations in partnership with the Call Center Manager
Monitor KPIs including ASA, abandonment rates, FCR, patient satisfaction, quality scores, and scheduling conversion
Lead weekly performance reviews, call audits, coaching, staffing optimization, and training initiatives
Analyze reporting trends and implement process improvements to enhance patient experience
Scheduling, Systems & Inventory
Oversee PerfectServe administration, scheduling coordination, physician PTO, procedure scheduling, and anesthesia coverage
Manage eClinicalWorks scheduling optimization to maximize provider utilization and minimize gaps
Supervise inventory management to ensure cost control and uninterrupted clinical/ASC operations
HR, Payroll & Credentialing
Supervise HR functions through ADP TotalSource, including payroll, benefits, onboarding, and compliance
Oversee provider and staff credentialing, licensure tracking, background checks, recruitment, and employee relations
Performance, Training & Expansion
Ensure annual staff evaluations, development planning, and standardized departmental training manuals
Implement consistent departmental meeting structures and KPI reporting
Support retention initiatives and continuous operational improvement through data‑driven performance management
Lead operational planning and readiness for new service lines, site expansions, and organizational growth initiatives
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.