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Mai Placement

Chief Operating Officer Field Service Installation Operations

new york, NY

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Job description

Chief Operating Officer (COO)

Brooklyn, NY (On-Site)

$200,000-$250,000+

About the Company

We are a rapidly growing service organization with operations throughout the Tri-State area and an expanding presence in Florida. Our success is built on reliability, responsiveness, accountability, and a commitment to delivering exceptional service to our clients.

The Opportunity

This is a high-impact executive leadership role for a hands‑on operator who can drive execution, create alignment across departments, and ensure the organization operates efficiently at scale.

Key Responsibilities

Lead the day-to-day operations of the organization

Serve as the senior operational leader across all departments

Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination

Drive adoption and execution of EOS principles throughout the organization

Develop and monitor KPIs, scorecards, dashboards, and reporting structures

Lead, mentor, and develop department managers

Foster a culture of ownership, urgency, accountability, and continuous improvement

Partner with ownership on strategic planning and organizational development

Identify operational bottlenecks and implement scalable solutions

Qualifications

10+ years of progressive leadership experience in operations, general management, or executive leadership roles

Proven experience overseeing multiple departments and teams

Strong background in service, field service, facilities, construction, maintenance, logistics, or other operationally intensive businesses

Experience managing both office and field operations

Demonstrated success implementing and optimizing operational systems and technology platforms

Strong understanding of process improvement, workflow optimization, and organizational scaling

Experience utilizing KPIs, scorecards, and accountability systems

EOS experience strongly preferred

Excellent communication, leadership, and problem‑solving abilities

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.

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