Chief Operating Officer

Job description

Salary: $150,000-$225,000 depending on experience + KPI based bonus incentives

Benefits: Health and other benefits available

Work Schedule: 8:30am-5:00pm M-F (on-site, and must have flexibility)

Position Type: Direct-Hire/Permanent

Overview

We are a growing, service-based company that has recently completed an acquisition and is entering its next phase of scale. We are seeking a Chief Operating Officer (COO) to take full ownership of day-to-day operations, integrate our acquired company, and build the operational foundation required for sustainable, profitable growth.

This role reports directly to the Owner , who remains responsible for strategic direction, capital allocation, and acquisitions. The COO will have broad authority to run the business, lead the leadership team, and make decisions necessary to achieve agreed-upon outcomes.

This is not a maintenance role. This is an execution-heavy, integration-driven leadership position.

Core Objectives (12–24 Month Horizon)

Successfully integrate the acquired company into a single, aligned operating model

Scale client acquisition and contractor recruiting while protecting margins

Improve sub-contractor and client retention

Build and strengthen the leadership team

Implement clear accountability, metrics, and operating cadence

Reduce owner involvement in day-to-day operations

Key Responsibilities

Operational Leadership

Own company-wide execution across operations, recruiting, sales, and support

Translate strategic priorities into clear operating plans and weekly execution

Establish and maintain standardized processes across departments

Ensure both legacy and acquired businesses operate as one company

Acquisition Integration

Lead post-acquisition integration of people, processes, systems, and culture

Assess existing leadership and make necessary upgrades quickly and decisively

Align compensation, incentives, and performance expectations across teams

Stabilize teams during change while maintaining performance

Growth & Profitability

Drive profitable growth through disciplined contractor recruiting

Ensure growth initiatives meet margin and retention targets

Partner with department leaders to hit weekly and quarterly growth goals

Own the company’s P&L and cost structure

Build, coach, and hold accountable a strong leadership team

Create clear roles, responsibilities, and decision rights

Implement performance management and development systems

Address underperformance promptly and professionally

Metrics & Accountability

Establish company-wide scorecards with weekly and quarterly metrics

Run a consistent operating rhythm (weekly, monthly, quarterly reviews)Use data to drive decisions and course-correct quickly

Create transparency around performance and results

Owner Partnership

Serve as the primary operational partner to the Owner

Operate with increasing autonomy as trust and results are demonstrated

Collaborate closely with the Owner during the initial integration and stabilization period

Gain authority over senior leadership decisions as performance milestones are met

Provide clear, honest updates on performance, risks, and leadership effectiveness

Escalate strategic decisions appropriately while owning execution

Success Metrics

This role will be evaluated on measurable outcomes, including but not limited to:

Revenue and net profit growth

Client retention and satisfaction

Successful integration milestones

Leadership team effectiveness and stability

Reduction in owner involvement in daily operations

Requirements

Required Experience

Senior operational leadership role (President, COO, GM, or equivalent)

Experience scaling a service-based business

Direct responsibility for P&L

Experience integrating at least one acquisition

Managed teams of approximately 30–200 employees

Leadership Style

Hands-on operator, not just a strategist

Data-driven with strong business judgment

Clear communicator who builds trust and accountability

Calm, decisive leader in periods of change

Compensation & Structure

Competitive base salary appropriate to company stage

Performance-based bonus and additional incentives developed in tandem with Owners related to KPI’s and execution of goals

Authority and scope of decision-making expanded based on demonstrated performance

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Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.