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Job description
JOB TITLE: Chief Operating Officer
LOCATION: Pennsylvania (Hybrid)
STATUS: Exempt
EMPLOYMENT TYPE: Full-time
REPORTS TO: Executive Director
Justice at Work seeks a Chief Operating Officer (COO) to lead our internal operations. A key member of our leadership team, the COO will inform organizational strategy, advance resource development, and ensure best practices in all facets of JaW-PA’s operations. The COO partners with the Executive Director and Chief Legal Officer to ensure strategic alignment in JaW-PA’s people, programs, policies, and practices. The ideal candidate will bring extensive experience in the nonprofit sector, as well as expertise in human resources administration and grants management.
About Justice at Work
Justice at Work (JaW-PA) is a Pennsylvania nonprofit organization focused on workplace justice. A partner in the Pennsylvania Legal Aid Network, we support low-wage workers in pursuing safety and fairness in their workplaces. With offices in Pittsburgh and Philadelphia, we employ a multilingual, client-centered model of service that engages clients, communities, and collaborators in small cities, towns, and agricultural communities across the Commonwealth.
Key Objectives
Strategy : Collaborate with the Executive Director and Chief Legal Officer in developing and driving organizational vision, operational strategy, and resource development and management
Action : Translate strategy into actionable steps for growth, implementing organization-wide goal setting, resource development and allocation, and annual operations planning
Culture : Ensure effective recruiting, onboarding, professional development, performance management, and retention - fostering a highly inclusive culture that ensures team members can thrive and that organizational goals are met
Compliance : Ensure compliance with all legal, ethical, and funding requirements; collaborating with ED, leadership team, and board of directors to develop, implement, and sustain best practices for ongoing compliance
Communication : Partner with Executive Director, Board, and all at JaW to ensure clear, consistent, effective communication with all constituencies
Primary Responsibilities
Oversee operations, HR, technology, fundraising and development, grant reporting and compliance, internal and external communications, and fiscal management
Foster a supportive and mission-aligned workplace culture
Guide and supervise JaW’s operations team
Oversee the use and maintenance of JaW’s offices and work equipment, informing and administering policies ensuring safe and responsible stewardship of resources
Analyze internal operations and identify opportunities to improve internal workflows, data management, and cross-team coordination
Oversee organization’s technology strategy, ensuring systems support effective client service, hybrid work, and data-driven decision-making
Build and maintain strong collaborative relationships with staff, volunteers, funders, stakeholders, community partners, contractors, and service providers
Required Skills and Qualifications
Five or more years of experience in non-profit operations, legal services, or a comparable mission-driven environment
Excellent leadership skills, with steadfast resolve and personal integrity and a demonstrated ability to manage staff, set priorities, delegate tasks, and follow-up
Exceptional critical thinking and strong judgment
Understanding of advanced contract compliance and regulatory issues
Command of nonprofit organizational budgeting and resource allocation
Strong analytical thinking, attention to detail, and the ability to translate data into actionable recommendations
Ability to diagnose problems quickly, foresee potential issues, and inform solutions
Strong communication skills, with the ability to speak and write persuasively, clearly, and concisely with a wide range of constituencies
Application Process Applications will be reviewed on a rolling basis and accepted until the position is filled. Applicants should email a resume, cover letter, and three professional references to the attention of the Hiring Manager at . All offers of employment are subject to and contingent upon satisfactory completion of background checks as determined by JaW-PA.
Nondiscrimination JaW-PA is committed to fostering equal opportunities for all, in compliance with applicable local, state, and federal laws. When applying for a position, please identify any accommodation needed for participation in the hiring process.
The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
Worksite address
philadelphia, PA, 19117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.