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Job description
Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
The Chief Operating Officer (COO) serves as the senior operational executive responsible for the day-to-day performance of University Hospital. Reporting directly to the CEO – Adult Hospitals, the COO ensures that the hospital operates safely, efficiently, and effectively while advancing the strategic priorities of the adult hospital enterprise.
The COO provides integrated facility leadership across clinical, ancillary, support, and administrative operations and is accountable for translating enterprise strategy into reliable execution at the hospital level. The COO works in close partnership with the facility's nursing and physician leadership, enterprise Executive Directors, and system leaders to improve patient flow, operational performance, quality, patient experience, workforce effectiveness, and financial results.
A central responsibility of the COO is to identify and resolve operational barriers that cross traditional departmental or service-line boundaries. The COO ensures that enterprise standards are consistently implemented while maintaining the flexibility necessary to address the unique clinical and operational needs of the facility.
Serves as the senior facility operations leader and is accountable for integrated execution across the hospital.
Provide executive oversight of daily hospital operations and ensure reliable execution across clinical, ancillary, and support functions.
Maintain continuous awareness of hospital operating conditions, including census, capacity, ED demand, procedural activity, staffing, patient flow, and operational constraints.
Identify and resolve operational barriers requiring coordination across multiple departments or service lines.
Ensure effective escalation of significant operational, safety, staffing, capacity, or service concerns.
Establish disciplined operating routines and accountability mechanisms across the facility.
Ensure hospital resources are aligned with patient demand and organizational priorities.
Translate adult hospital enterprise strategy into actionable facility operating plans.
Partner with enterprise Executive Directors to implement standardized processes, performance expectations, and strategic initiatives.
Ensure appropriate adoption of enterprise standards while identifying legitimate facility-specific operational requirements.
Identify variation in performance or practice and work collaboratively with enterprise leaders to address underlying causes.
Serve as the principal link between enterprise functional strategy and facility-level execution.
Provide executive leadership for facility throughput and capacity performance.
Partner closely with the Executive Director of Bed Capacity Management & Patient Flow to reduce avoidable delays and optimize inpatient capacity.
Drive multidisciplinary accountability for ED boarding, admission flow, bed turnover, discharge progression, and length of stay.
Lead facility response to capacity constraints and surge conditions.
Ensure barriers to patient progression are escalated and resolved quickly.
Support coordinated patient movement between University Hospital and Providence Hospital when clinically and operationally appropriate.
Partner with the CEO and finance leadership to achieve facility operating and financial objectives.
Monitor labor, productivity, supplies, purchased services, and other major operating expenses.
Hold leaders accountable for budget performance and operational productivity.
Identify opportunities to improve efficiency while maintaining quality, safety, and patient experience.
Support annual operating and capital planning.
Evaluate operational and financial implications of new programs, services, and investments.
Ensure leaders understand the relationship between operational decisions and financial performance.
Promote a culture in which safety is an operational priority and leaders proactively identify and address risks.
Partner with nursing, physician, quality, and safety leadership to improve clinical and operational outcomes.
Ensure timely response to significant patient safety and operational concerns.
Advance high reliability and continuous improvement principles.
Drive accountability for patient experience and service excellence.
Conduct regular leadership rounding and maintain visible executive presence throughout the facility.
Develop a high-performing facility leadership team.
Establish clear expectations and accountability for operational leaders.
Coach and develop directors and other facility leaders.
Partner with enterprise Executive Directors regarding performance and development of leaders within their respective functions.
Promote employee engagement, retention, recognition, and professional development.
Foster a culture of collaboration rather than departmental silos.
Ensure succession planning for critical operational leadership positions.
Develop strong working relationships with medical staff leadership and key physician stakeholders.
Partner with physicians to identify and address operational barriers affecting patient care.
Support physician recruitment, program development, and strategic growth initiatives.
Improve operational processes affecting physician efficiency and satisfaction.
Partner with physician leaders on patient flow, procedural capacity, quality, and service-line performance.
Support implementation of strategic growth initiatives at the facility.
Identify operational capabilities necessary to support new programs and increased volumes.
Participate in facility master planning and capital prioritization.
Partner with enterprise service-line leaders to develop and operationalize growth strategies.
Evaluate capacity, infrastructure, workforce, and support-service requirements associated with program expansion.
Maintains key relationships with CEO – Adult Hospitals, facility nursing executive, facility medical staff and physician leadership, Director of system-wide service lines and functions, HR, IT, facilities, and other system leaders.
Escalates matters involving competing priorities or unresolved accountability to CEO-Adult Hospitals.
Completes all mandatory department, educational and hospital requirements.
Adheres to current Infection Control and Safety Standards.
Regular and prompt attendance.
Ability to work schedule as defined and overtime as required.
Related duties as assigned.
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
Bachelor's Degree in healthcare administration, business administration, nursing, public health, or related field from an accredited institution as approved and accepted by the University of South Alabama and 10 years of progressively responsible healthcare leadership experience, including substantial operational leadership responsibility within a complex hospital or health system.
Demonstrated experience leading complex hospital operations, managing multidisciplinary teams, improving operational performance, and partnering effectively with physicians and clinical leaders.
Master's Degree in healthcare administration, business administration, nursing, public health, or related field is preferred.
Experience within a tertiary, academic, high-acuity, or multi-hospital environment is preferred.
Comparable combination of education and experience may substitute for the above requirements.
Knowledge, Skills, and Abilities
Key Performance Measures: Key Performance Measures:
Hospital quality and safety performance Hospital quality and safety performance
Patient experience Patient experience
Observed and risk-adjusted length of stay Observed and risk-adjusted length of stay
ED boarding and patient flow ED boarding and patient flow
Discharge efficiency Discharge efficiency
Hospital capacity/utilization Hospital capacity/utilization
Workforce productivity Workforce productivity
Employee turnover and engagement Employee turnover and engagement
Premium labor utilization Premium labor utilization
Operating margin/EBITDA performance Operating margin/EBITDA performance
Budget performance Budget performance
Procedural and service-line growth Procedural and service-line growth
Operational reliability Operational reliability
Regulatory readiness Regulatory readiness
The COO is accountable for the performance of the facility as an integrated operating system rather than direct ownership of every individual service-line metric. The COO is accountable for the performance of the facility as an integrated operating system rather than direct ownership of every individual service-line metric.
Leadership Competencies:
Enterprise thinking combined with strong facility-level execution Enterprise thinking combined with strong facility-level execution
Ability to lead through influence and shared accountability Ability to lead through influence and shared accountability
Exceptional operational judgment Exceptional operational judgment
Strong financial and business acumen Strong financial and business acumen
Ability to manage complex and competing priorities Ability to manage complex and competing priorities
Data-driven decision making Data-driven decision making
Strong physician and nursing partnerships Strong physician and nursing partnerships
Ability to lead organizational change Ability to lead organizational change
High degree of executive presence and visibility High degree of executive presence and visibility
Talent development and succession planning Talent development and succession planning
Collaborative problem solving Collaborative problem solving
Accountability for measurable results Accountability for measurable results
Ability to operate effectively during periods of significant organizational change Ability to operate effectively during periods of significant organizational change
Commitment to safety, quality, patient experience, and workforce culture Commitment to safety, quality, patient experience, and workforce culture
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Worksite address
mobile, AL, 36624, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.