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Job description
Job Title
Job description goes here.
What You'll Be Doing
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Experience with accurately determining eligibility for Child Care Subsidy
Economic Benefit Technician experience in a Child Care Subsidy program
ESS case worker experience
Proficient in NC FAST and OnBase or proficient with a document management software system
Bilingual in Spanish/English
How Will We Know You're 'The One'?
Expertise in handling frequent client contact, conveying information clearly and concisely in writing and verbally and maintaining positive relationships with clients through excellent interviewing and assessment skills
Knowledge of Child Care Subsidy Program policy and general knowledge of Human Services/Social Services programs
Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
Proficiency with basic computer skills and the aptitude to learn new software and web-based systems including NCFAST
Ability to build and maintain ongoing, collaborative working relationships with coworkers to achieve the goals of the work unit
Expertise in interpreting policy and translate in layman terms to the public
Ability to observe, monitor, collect, and record data
Ability to assess the accuracy, validity and integrity of data
Expertise in developing and maintaining effective relationships with others in order to encourage and support open communication and teamwork
About This Position
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:15 am - 5:15 pm
Hiring Range: 26.07 - 29.81
Market Range: 26.07 - 33.55
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 10/7/2026
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.