About this opportunity
Fayette County Attorney lists this Child Support Caseworker 1 opportunity in lexington, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title
Child Support Caseworker I
Child Support Division
Date Posted: August 26, 2026
Salary: Commensurate with Experience
Job Type: Full-time
Position Summary
The Child Support Services Office is seeking a Child Support Caseworker I to initiate, review, and maintain accurate paperwork and court documentation on assigned child support cases. This position is primarily responsible for assisting with incoming constituent calls through answering questions, providing proper paperwork and connecting callers with appropriate staff when necessary.
Caseworkers have frequent contact with the public both by telephone and in person through scheduled appointments and walk-ins. The position requires professionalism, attention to detail, and the ability to manage a high-volume phone que while providing effective customer service.
Essential Functions
Initiate, update, and maintain child support case information in the child support system with a high level of accuracy
Refer matters for appropriate action to attorneys or other caseworkers in a timely manner
Communicate clearly and professionally with co-workers and partner agency staff
Conduct interviews with individuals to obtain necessary information for effective child support case management
Conduct thorough case reviews and searches to determine appropriate actions for assigned cases
Perform other duties as assigned
Skills & Abilities Mentally and emotionally mature with initiative and dedication to excellent customer service
Ability to effectively manage a high call volume
Strong interpersonal, customer service, and communication skills
Ability to work professionally with the public, demonstrating patience, respect, and understanding
Ability to learn from others, investigate issues, and provide complete and accurate information
Ability to work independently with a moderate level of supervision
Reliable, dependable, and able to work effectively in a team-oriented environment
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Minimum Requirements Proficient office and computer skills, including data entry and document preparation
Regular and reliable attendance is mandatory
Ability to lift up to 15 pounds and perform duties associated with an office environment
Education
Two (2) years of college coursework preferred.
Experience
Legal support training or coursework preferred.
Experience in family law, child support administration, administrative support, public assistance, or general office work preferred.
Working Conditions
Work is normally performed in a typical interior office environment.
Benefits Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Retirement plan
Paid parking
Additional Information
The Fayette County Attorney's Office is an Equal Opportunity Employer.
*The salary for this position is funded in whole or in part from Federal, KYOAG, or other State funds.*
Application Instructions
Please submit a resume and cover letter through applicable link or to:
Fayette County Attorney's Office
Shannon Whitley, Director
Child Support Services
Applications will be accepted until Friday, September 11.
Worksite address
lexington, KY, 40598, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.