About this opportunity
State of South Carolina lists this Child Support Services Regional Case Manager opportunity in columbia, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Salary: $42,090.00 - $54,162.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number:
Agency: Department of Social Services
Division: Child Support Enforcement
Opening Date: 09/18/2026
Closing Date: 9/27/ :59 PM Eastern
Class Code:: GA14
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN07
Hiring Range - Min.: $42,090.00
Hiring Range - Max.: $54,162.00
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: All applicants must apply online. All correspondence from DSS Human Resources will be made through electronic mail, unless otherwise indicated.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!
Job Duties: The Child Support Services Regional Case Manager is responsible for supervising and preparation of child support cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child Support enforcement services to clients as required or needed.
Prepares cases for court; verifies and notarizes pleadings, schedules hearings, files papers with the Clerk of Court, and utilizes DSS Palmetto Automated Child Support System (PACSS), Word, Outlook, and TEAMS. Liaison with Court personnel and with Sheriff's personnel responsible for service of process of legal documents.
Maintains control of assigned caseload; handles correspondence and telephone inquiries relating to child support services. Processes and monitors intergovernmental cases. Keep other states advised of all activities; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases. Maintains case records, case narrative establish and maintain documents on laptop computer electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely manner.
Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data.
Communicates with other units within the Child Support Services Division and other components within the Department of Social Services: access case data in PACSS and OnBase, as well as financial information to ensure distribution of collections. Interprets child support services programs to clients, general public and to the community as needed.
Provides services in accordance to agency policy and procedure. Assists attorneys in court; negotiate support amounts, complete form orders- support orders, genetic test agreements, continuances, contempts, and special orders.
Coordinates intergovernmental genetic tests, including scheduling and follow-up. Conducts interviews with custodial parents for paternity cases, intergovernmental support cases, and other cases as necessary.
Coordinates with the Clerks of Court the enforcement of support obligations. Performs locate activities as required.
Performs Red Cross Shelter Duty or other emergency shelter duty/services as requested. Performs related duties as required.
Assists Regional Director and Case Worker III in administering the operations of the respective office. This involves help with policy and procedure implementation.
Acts as resource for entry-level Human Services Specialists.
Minimum and Additional Requirements
A High School Diploma and four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business, to include two (2) years of experience with Child Support Services.
An Associate Degree and two (2) years of experience with Child Support Services.
A Bachelor's Degree or higher may be substituted for the required work experience.
Additional Comments
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.
Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
The South Carolina Department of Social Services offers an exceptional benefits package that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
DIVISION: Child Support Services / Richland County
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01
Have you ever been terminated or forced to resign from any job? If yes, please explain.
02
I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above. Yes
No
03
I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment. Yes
No
04
If you selected "Yes" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214? Yes
No
05
Have you ever been employed by the State of South Carolina?
06
How did you hear about this job opportunity? HR Recruiter
DSS Employee
DSS Internship
Careers Website
Indeed
SCWORKS
College/University Job Portal
Social Media (Facebook, Instagram, etc.)
Radio/TV/Billboard
Other
07
If you selected "Other" or "DSS Employee" in the previous question, please list the source below.
08
Have you completed an internship with the SC Department of Social Services? Yes
No
09
Which of the following best describes your highest level of completed education? High School Diploma or GED
Associate Degree
Bachelor's Degree
Master's Degree
Doctorate
None of the above
10
Do you have four (4) years of experience in clerical, administrative, social work, correctional, business administration, or general business? Yes
No
11
Do you have two (2) years of experience with Child Support Services? Yes
No
Required Question
Worksite address
columbia, SC, 29228, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.