About this opportunity
YoungWilliams Child Support Services lists this Child Support Specialist - Customer Service opportunity in kitty hawk, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Child Support Specialist
The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.
Essential Job Requirements
Initiates locate procedures such as location of customers address, employment, and assets.
Obtains and processes information necessary for establishing the order.
Conducts interviews with customers receiving and paying the support.
Answers phones to assist customers and respond to customer requests.
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
Identifies administrative and legal remedies needed for enforcement of support orders.
Files legal pleadings, order and other legal documents with the appropriate clerk of court.
Enters docket numbers and court dates into state computer system.
Attends court with assigned attorney and actively assists in case resolution at court.
Completes attorney-directed court follow-up within required time frames.
Maintains confidentiality and security of case information.
Regular and timely attendance
Other duties as assigned
Required Education
High School Diploma or GED
Required Experience
Minimum of 1-year related work experience is preferred.
Experience in human services as a case manager or child support is preferred.
Familiarity with an office environment including the use of automated systems is desired.
Worksite address
kitty hawk, NC, 27949, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.