About this opportunity
Insight Global lists this Cisco Voice Engineer opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking an experienced Cisco Unified Communications (UC) Engineer with expertise in Cisco voice technologies, automation, logging/analytics, and testing. The ideal candidate will support, maintain, automate, and validate enterprise voice services in a large-scale production environment.
Required Skills & Experience
Strong hands-on experience with:
Cisco Unified Communications Manager (CUCM/Call Manager)
Cisco Unity Connection
Cisco Voice Gateways (ISR)
Analog devices and integrations (ATAs, fax, paging, elevator phones, emergency phones)
Cisco certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration
Proficiency in Python, PowerShell, or similar scripting languages
Experience using Splunk for log analytics, monitoring, dashboard development, troubleshooting, and operational reporting
Strong understanding of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting
Key Responsibilities
Administer and support Cisco UC infrastructure, including CUCM, Unity, gateways, and analog solutions
Develop automation and operational tooling using AXL APIs and scripting
Perform troubleshooting and root-cause analysis utilizing Splunk and other monitoring platforms
Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes, upgrades, patches, and migrations
Develop and maintain test plans, test cases, validation procedures, and rollback strategies
Validate call flows, voicemail functionality, gateway integrations, analog services, and emergency calling capabilities following system changes
Create technical documentation, operational procedures, and support runbooks
Preferred Qualifications
Experience with Microsoft Teams Voice, Direct Routing, and SBC technologies
Knowledge of Cisco Expressway and Webex Calling
Experience in change management and production release validation
Ideal Candidate:
A highly technical UC engineer who combines Cisco voice expertise, automation skills, Splunk analytics, and strong QA/regression testing discipline to ensure reliable and scalable communication services.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.