Job description
CLAIM FILE SERVICE REPRESENTATIVE: At Lexitas, supporting legal record retrieval requires organized, dependable professionals who handle sensitive claim files accurately.
LOCATION: This is a full-time, Remote position. Lexitas provides a fully equipped home office setup, including a company-issued laptop.
PAY RANGE: $19/hr
BENEFITS: Medical, dental, and vision coverage; 401(k) with company match; paid time off and paid holidays, company paid maternity, baby bonding and military leave.
FLSA: Non-Exempt
Join a High-Growth Legal Services Leader
ABOUT THE ROLE:
Lexitas is seeking a proactive and detail-oriented Claim File Services Representative to support our clients’ litigation and claim management needs. In this role, you’ll ensure accurate and timely handling of sensitive documents, including medical records and subpoenas, while delivering top-tier client service. If you’re a team player who thrives in a fast-paced environment and has a passion for precision and professionalism, we want to hear from you.
Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and legal talent. Built on a foundation of trust, professionalism, and innovation, Lexitas delivers customized solutions with unmatched personal service to clients across the U.S. and internationally.
KEY RESPONSIBILITIES:
Provide daily support to Workers’ Compensation Claim Examiners for IMR, QME, and MSA requests
Process and annotate medical records in both physical and digital formats
Access and manage claim files, legal documents, and insurance records via internal systems
Respond to subpoenas and client inquiries promptly, ensuring first contact resolution
Maintain and update client databases, inputting notes and confirming profile information
Deliver records through FTP, print, scan, and prepare digital files for online publishing
Copy and archive files from various media (CD, DVD, USB, etc.)
Ensure all medical record handling aligns with HIPAA and confidentiality requirements
Escalate client concerns or satisfaction feedback to management when necessary
Perform additional duties as needed to support the department
WHAT YOU’LL BRING:
Proven ability to handle multiple priorities and meet tight deadlines with accuracy
Strong organizational, verbal, and written communication skills
Meticulous attention to detail and follow-through
Independent, self-motivated work style with strong problem-solving ability
Collaborative and adaptable with a client-first attitude
Knowledge of subpoenas, depositions, and affidavits is a plus
General tech proficiency including MS Office, Adobe Acrobat, and database systems
Dependable attendance and punctuality
QUALIFICATIONS:
High school diploma or equivalent required
Minimum 1 year of administrative experience in an office setting preferred
Experience in multi-functional, multi-location environments is a plus
Commitment to company policies, excellence in operations, and teamwork across departments
SUPERVISORY RESPONSIBILITIES:
This role is not a supervisor position.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTS
Little to no travel expected for this position.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.
EOE Employer/Vet/Disabled.
If you require reasonable accommodation in the application process, please contact Human Resources at for assistance. All other applications must be submitted online.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.