About this opportunity
Aston Carter lists this Claims Associate opportunity in lincoln, Nebraska. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Claims AssociateWe're seeking a detail-oriented and customer-focused Claims Associate to join a growing team supporting members with benefits and claims-related inquiries. This role serves as the primary point of contact for members, providing accurate information, resolving issues efficiently, and delivering an exceptional customer experience.The ideal candidate enjoys helping people, thrives in a structured environment, and can confidently manage multiple systems while handling a steady volume of inbound calls.Key ResponsibilitiesServe as the primary contact for member benefits and claims inquiries.Answer questions regarding benefits, claim status, coverage, and pre-determination requests.Research and resolve member concerns using multiple systems and applications.Maintain a professional, empathetic, and solution-oriented approach on every call.Handle approximately 20-30 inbound calls daily while ensuring quality and accuracy.Coordinate benefits and provide guidance regarding claims processes and coverage.Complete warm transfers to Benefits Administrators when necessary.Accurately document conversations, actions taken, and outcomes in company systems.Follow established policies, procedures, and quality standards.Participate in training, quality assurance initiatives, and ongoing development programs.Maintain reliable attendance, punctuality, and adherence to scheduled work hours.QualificationsRequired1+ year of customer service experience, preferably in a call center, claims, healthcare, insurance, or administrative support environment.Strong verbal communication and customer service skills.Proficiency with Microsoft Office applications.Accurate data entry and strong attention to detail.Ability to navigate multiple systems simultaneously while managing customer interactions.Strong organizational skills and the ability to multitask effectively.High school diploma or equivalent.Proven reliability and strong attendance record.PreferredExperience with claims processing, benefits administration, or healthcare-related customer service.Familiarity with medical terminology.Experience using claims management systems, cloud-based phone systems, or similar platforms.Administrative experience involving documentation, record keeping, and follow-up activities.Work Environment & ScheduleThis position offers a hybrid work environment and an award-winning workplace culture that values professionalism, collaboration, and employee engagement.Training Schedule (First 8 Weeks)Monday-Thursday: 8:15 AM - 5:00 PMIn-office Monday-ThursdayRemote FridayComprehensive training covering systems, policies, procedures, quality standards, and live-call preparationPost-Training Hybrid ScheduleThree days in office each weekTuesday and Thursday required in-office daysOne additional in-office day of employee's choiceRemaining days work from homeWhy Join Us?Hybrid work flexibilitySupportive, team-oriented cultureCareer development and growth opportunitiesPotential assistance with benefits, claims, and medical terminology courseworkEmployee engagement events, food days, company outings, and team activitiesHoliday pay and competitive compensation with opportunities for advancement upon permanent conversionIf you're looking for a stable, customer-focused opportunity with a respected organization that invests in employee development and work-life balance, we'd love to hear from you.Job Type & Location: This is a Contract to Hire position based out of Lincoln, NE.Pay and Benefits: The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type: This is a hybrid position in Lincoln, NE.Application Deadline: This position is anticipated to close on Oct 5, 2026.
Worksite address
lincoln, NE, 68501, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.