About this opportunity
MegaCorp Logistics lists this Claims Director opportunity in newport, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry. We offer a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) plan, paid time off, and many more perks in a positive, high-energy environment. We want you to thrive in a positive work environment and give you the tools for success.
Department
Department: Claims
Reports To
Reports To: Chief Legal Officer
Position Summary
The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.
Key Responsibilities
The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.
Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk
Approve claim settlements and denials within authority limits and coordinate escalations as necessary
Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
Ensure accurate claim documentation, reporting, file maintenance, status tracking, and recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics
Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
Develop and maintain claims policies, procedures, training materials, best practices, and standard operating procedures
Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation
Perform other duties as assigned
Education & Experience
High school diploma or GED required
Bachelor’s degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred
Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred
Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required
Experience using claims management systems, transportation management systems, ERP systems, or related business software required
Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred
Core Competencies
Claims leadership and team development
Claims investigation, resolution, and risk assessment
Strategic decision-making and negotiation
Reporting, analytics, and process improvement
Customer relationship Management
Communication, collaboration, and organizational leadership
Mega Awesome Perks
Medical, dental, vision, life and disability insurance
401(K) matching
Birthday celebrations
Health and wellness initiative including gym membership
Annual parties
PTO and Flex holidays
Company sponsored outings
Compensation Range
$125,000 - $150,000
Physical & Cognitive Requirements
The following requirements are representative of those needed to perform essential job functions. Reasonable accommodations may be made.
Physical Requirements
Ability to see, hear, and communicate clearly
Ability to use hands and fingers for computer, phone, and clerical tasks
Ability to work at a computer workstation for extended periods
Ability to travel occasionally as business needs require
Cognitive Requirements
Reading comprehension of complex contracts, claims files, and legal documents
Strong analytical thinking and problem-solving abilities
Judgment and decision-making skills
Written and verbal communication skills
Ability to manage multiple priorities and deadlines
Attention to detail and accuracy
Ability to interpret financial information, contractual obligations, and operational data
Work Environment
Office-based position
Works independently and collaboratively with others
Frequent communication with employees, customers, carriers, insurance representatives, legal counsel, and executive leadership
Use of claims management systems, transportation management systems, reporting tools, and standard office equipment
Fast-paced environment requiring effective prioritization and decision-making
Confidentiality
Employees may access confidential information (e.g., customer data, pricing, operations, financials, systems) and must not use or share it outside their job duties without authorization. Violations may result in disciplinary action, up to termination.
The duties and responsibilities listed in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employees may be required to perform additional duties or responsibilities as assigned by management in order to meet business needs.
MegaCorp is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.
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Worksite address
newport, KY, 41072, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.