About this opportunity
bitcocareers lists this Claims Manager opportunity in des moines, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Old Republic BITCO is seekingaClaims Manager to join our branch office located inDes Moines IA. As a respected specialty insurer with 11 branch offices across 10 states, OR BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.
This position is open to a hybrid work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR BITCO offices and offsite locations.
At OR BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.
Join the OR BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR BITCO offers the platform and challenge you have been looking for.
Position Summary :
As a Claims Manager, you will lead the day-to-day operations of the claims team within the assigned branch office. In this role, you will oversee workflow distribution, coach and develop team members, and ensure claims are handled accurately, efficiently, and within established timelines. You will play a critical role in driving service excellence, supporting team performance, and maintaining compliance with company policies, procedures, and regulatory standards.
Primary Responsibilities:
Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
Maintains current company and department processes and procedures.
Provides training, coaching, guidance, and performance feedback to team members, while conducting timely and effective performance evaluations.
Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
Reviews and evaluates claim reserves to ensure that the respective reserve properly reflects the potential exposure
Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
Provide proper documentation and reporting of investigation and claims handling activities
Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
Maintain a working knowledge of regulatory and jurisdictional requirements
Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
Provides training for local claims team
Coordinates with the Underwriting management team in preparing or giving input for the preparation of required budgets for the branch office
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
Perform other duties as assigned
Qualifications:
Five or more years' experience handling multi-line Worker’s Compensation, Property, Auto, and General Liability commercial claims required
Prior supervisory or management experience required
Knowledge of coverage, negligence principles, investigation, and negotiation techniques
Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
Strong verbal and written communication skills, both internally within the team and externally
Proven ability to stay organized and meet deadlines
Ability to accurately organize, prioritize and complete all job responsibilities, without supervision and within assigned deadlines
Efficiently utilize and oversee the utilization of computers and claims related software, and other office machines/equipment, to perform job responsibilities and those of the persons being supervised
Benefits:
Competitive salary paired with a comprehensive benefits package
Generous paid time off, plus 12 paid holidays annually
Comprehensive health coverage, including medical, dental, and vision plans
Additional protection through accident, critical illness, and hospital indemnity insurance
Company-paid life insurance equal to 2× annual salary
Company-paid short-term and long-term disability coverage
401(k) Savings and Profit-Sharing Plan through Old Republic
Ongoing education, training, and professional development opportunities
Support for industry certifications and insurance designations, including financial assistance
Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
Opportunities to give back through corporate philanthropy and community service initiatives
Optional benefits including travel, commuter, and pet insurance
Employee wellness support through a dedicated fitness program
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Worksite address
des moines, IA, 50319, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.