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Job description
Claims SupervisorThis is a remote position located in California. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you'll be joining a team that's passionate about helping individuals and organizations thrive.The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.How you'll make an impact:Assist directly with client questions, concerns and/or issues.Handle personal claim file caseload as assigned.Assist with balancing Examiner pending files.Reviews Examiner technical work product and reserve adequacy.Reviews accuracy of Examiner billable hours.Works with Clients/Account Executives/Account Manager's to schedule, prepare and conduct claim file reviews.Attend JPA or other client meetings.Responsible for ensuring claims are listed on agendas for JPA discussion.Review Examiner write ups for JPA meetings for technical correctness and readability.Approve advance/special invoices.Review monthly trust account invoicing.Monitor trust account balances.Review monthly loss runs.Review incident reportsOther duties as assigned.About You:Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Minimum of five (5) years Property & Casualty liability claims experience required. Minimum of two (2) years supervisory experience required. Strong verbal and written communication skills. Must be organized and detail oriented.Preferred: Bachelor's degree preferred. Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Worksite address
oakland, CA, 94601, US
Who can apply
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