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Job description
Salary
$36,831.00 - $54,162.00 Annually
Location
Luzerne County, PA
Job Type
Civil Service Seasonal Full-Time
Job Number
CSSC-
Department
Department of Human Services
Division
HS Luzerne CAO Hdq
Opening Date
09/16/2026
Closing Date
9/30/ :59 PM Eastern
Job Code
00102
Position Number
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST03
Bureau / Division Code
Bureau / Division
Office of Income Maintenance/Luzerne County Assistance Office
Worksite Address
205 S. Washington Street
City
Wilkes-Barre, Pennsylvania
Zip Code
Wilkes-Barre
Contact Name
Sharon Rodriguez
Contact Email
THE POSITION
The Clerical Assistant 2 position with the Pennsylvania Department of Human Services offers a chance to support families and individuals in Luzerne County. This role allows you to be part of a team that keeps essential services running smoothly. You will help maintain accurate records and ensure the office operates efficiently. Join an organization that values your dedication and attention to detail.
DESCRIPTION OF WORK
This role provides essential clerical support that helps ensure the accurate and timely processing of information for Income Maintenance Programs.
As a Clerical Assistant 2, you will perform the following duties:
Data Entry: Enter information into designated systems and verify that all transactions are correct and compliant
Application Processing: Handle various application tasks including import, clearance, registration, and distribution
Inquiry Work: Review documents and complete transactions while ensuring accuracy and meeting deadlines
Telephone Support: Receive calls, relay messages, provide coverage, and contact individuals when directed
Reception Duties: Greet visitors, manage schedules, provide information, and direct individuals appropriately
Mail and Records: Sort, scan, process, and distribute mail and materials in line with policies and procedures
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information:
Full time employment, 37.5 hours per week.
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Wilkes-Barre, PA. The ability to telework is subject to change at any time.
Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Graduation from high school; o r
An equivalent combination of experience and training.
Other Requirements:
This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
Hiring preference for this vacancy will be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements: You must pass a background investigation.
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals)
.
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.