About this opportunity
Al Warren Oil lists this Clerical & Dispatch Support Position opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Since 1948, Al Warren Oil Company has delivered reliability, integrity, and performance as a leading supplier of fuel, lubricants, and DEF solutions across the Midwest. Family-owned and operated, we pride ourselves on exceptional service, safety, and long-standing customer partnerships.
We are seeking a detail-oriented Clerical & Dispatch Support Specialist to join our Chicago Terminal team. This hybrid role blends traditional clerical responsibilities with supporting our dispatch team to ensure efficient scheduling, accurate order processing, and seamless coordination of daily fuel and lubricant deliveries. If you thrive in a fast-paced environment, are highly organized, and enjoy supporting both administrative and operational functions, this is the position for you.
Clerical Responsibilities
General Essential Duties & Responsibilities
Manage a high volume of incoming calls each day, directing inquiries to the appropriate departments and resolving issues when possible
Accurately enter driver and customer information into multiple company systems and platforms
Remain attentive to the window and assist drivers, customers, and staff
Generate and proofread order entries for accuracy; correct any discrepancies
Perform clerical duties such as photocopying, filing, typing, faxing, and scanning
Communicate and distribute supplier and cost information to the appropriate departments
Provide backup assistance to coworkers as needed
Dispatch Support Responsibilities
Provide prompt and attentive support to drivers and customers, responding to requests via phone, email, and in-person communication
Assist in scheduling daily fuel, lubricant, and DEF deliveries
Communicate load details, delivery instructions, and updates to drivers as needed
Monitor delivery statuses through GPS and dispatch systems; help ensure on-time service
Maintain accurate documentation for dispatch activities, delivery confirmations, and order records
Support driver coordination during peak times, route adjustments, customer changes, or emergencies
Work closely with operations, accounting, and sales to ensure smooth daily workflow
Assist in maintaining compliance with DOT, OSHA, and internal safety policies
Provide excellent customer service when handling inquiries related to orders and deliveries
Requirements
Experience in customer service, scheduling, dispatching, or administrative roles
Proficiency in Microsoft Office (Excel, Outlook, Word, etc.)
High level of computer literacy; ability to work within multiple systems at once
Strong communication and organizational skills
Ability to create and maintain organized filing systems
Ability to multitask in a fast-paced, deadline-driven environment
Strict attention to detail and accuracy
Knowledge of Chicago-area geography or transportation operations is a plus
Benefits
Medical insurance through BlueCross BlueShield
Dental & Vision coverage provided by Guardian
Employer-provided Life and AD&D insurance ($25,000 coverage)
Up to 20 days of paid Vacation and PTO in your first year
401(k) plan with company match — fully vested on Day 1
A supportive, family-oriented workplace where your hard work is appreciated
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.