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Job description
This is a hybrid role, requiring three days per week in the office.
nDuties and Responsibilities:
nnnProcess new enrollments and terminations
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nnAssist with carrier billing issues
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nnProvide detailed answers to clients and their employees about group policies and products
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nnHandle sensitive information with discretion
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nnProblem solve claim issues and determine a resolution
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nnAcquire working knowledge of BMS (Benefit Point)
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nnWorking knowledge of carrier websites
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nnProvide high-quality customer service
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nnUpdate client records on a regular basis
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nnCommunicate with carriers in gathering information regarding claim or eligibility issues
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nnAnswer phones and emails, providing information and receiving information
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nnInput timely and accurate information/documentation in BMS (BenefitPoint)
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nnCross-train in various other areas
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nnAssist with special projects, as assigned
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nnPerforms other duties as assigned
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nnMust follow HUB Broker Standards
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n nKey Competencies:
nTo perform the job successfully, an individual should demonstrate the following competencies:
nnnTeam Work – Supports all organizational departments in a collaborative effort for everyone to succeed.
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nnWritten Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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nnInitiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
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nnQuality Management – Demonstrates attention to detail.
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nnProject Management – Ability to work with a team and adhere to deadlines
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n nQualification Requirements:
nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nExperience and Education
nnn1-2 years previous work experience related to group health insurance
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nnMinimum High School Diploma
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nnBachelor’s Degree desired, but not required
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nnMust be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
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n nPhysical Requirements:
nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.
nOther Requirements:
nMust hold a valid Driver’s License
nDependable transportation
nPublic Speaking/Language Skills:
nnnAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
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nnBilingual in English and Spanish a big plus.
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n nMath Skills:
nnAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
n nReasoning Ability:
nnAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
n nComputer Skills:
nnTo perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.
n nAbout Us
nHUB International is a recognized global leader dedicated to helping individuals and
ncompanies navigate risk and manage the complexities of insurance.
nJoin the HUB team!
nApply toda y!
nDepartment Account Management & Service
nRequired Experience: 1-2 years of relevant experience
nRequired Travel: Negligible
nRequired Education: High school or equivalent
nHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
nE-Verify Program (
nWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Worksite address
tulsa, OK, 74145, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.