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Job description
Description
nThe Client Advocate (CA) - NA Construction serves as the primary point of coordination between the Senior Client Advocate (SCA) and the Associate Client Advocate (ACA), translating client strategy into effective day-to-day execution. The CA delivers consultative risk and insurance advisory to construction clients - general contractors, owners/developers, and subcontractors - grounded in deep construction industry and coverage expertise.
nOn large and complex construction accounts, the CA partners with a Producer and/or Senior Client Advocate, executing the strategy the SCA sets while directing and reviewing the work of the ACA and broader service team. On middle-market or less complex construction accounts where no senior account lead is assigned, the CA independently serves as the primary client relationship lead - owning strategy, service delivery, and outcomes directly.
nThe CA coordinates and leverages WTW resources - broking, the construction practice group, risk control, and claims advocacy - to deliver seamless service, effective placement strategies, and integrated risk management solutions, while ensuring adherence to all regulatory, compliance, and technical standards.
nLeveraging deep construction industry and insurance expertise, the CA develops and advises on coverage strategies, identifies opportunities to enhance client outcomes, and supports growth through proactive relationship management.
nSuccess in this role requires the ability to deliver exceptional client service in a fast-paced environment, exercise sound judgment, and operate with a high degree of autonomy while fostering strong collaboration across internal teams and mentoring junior colleagues.
nNote: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
nThe Role
nRelationship Management & Account Leadership
nnnServe as the primary point of coordination between the Senior Client Advocate and Associate Client Advocate, ensuring strategy translates into effective, timely execution.
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nnOn middle-market or less complex construction accounts without an assigned SCA, serve as the primary client relationship lead, owning account strategy, service, and outcomes directly.
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nnRetain and grow the existing book of business through proactive relationship management and delivery of exceptional client service.
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nnDevelop and strengthen client relationships, serving as a trusted advisor on construction risk and insurance strategy.
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n nCoordinating WTW Resources & Service Delivery
nnnIdentify, engage, and coordinate WTW resources - broking, construction practice group, risk control, and claims advocacy - to deliver a seamless, integrated client experience.
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nnDirect and review the day-to-day work of the Associate Client Advocate and broader service team, ensuring service delivery meets client expectations and, where applicable, SCA-set strategy.
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nnEscalate complex strategic or program-level decisions to the SCA on accounts where one is assigned.
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n nConstruction Program & Coverage Advisory
nnnProvide strategic planning and consultative advice to clients; monitor evolving construction risk and insurance needs - including project pipeline and contract structures - in collaboration with WTW broking, practice, and industry groups.
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nnAdvise on and recommend solutions across the full policy and project lifecycle, including Builder's Risk, Owner/Contractor Controlled Insurance Programs (OCIP/CCIP), Subcontractor Default Insurance (SDI), Surety and bonding, Environmental, and Professional Liability, as well as acquisition due diligence.
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nnReview client and subcontractor construction contracts to identify indemnification, insurance, and additional insured requirements, and flag risk or coverage gaps.
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nnSupport insurance program design and strategy by partnering with Broking to leverage appropriate analytical tools.
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n nRenewal, RFP & Negotiation
nnnLead the renewal process by establishing and executing client-specific renewal strategies in collaboration with broking and internal partners - independently on CA-led accounts, or in support of the SCA's strategy on larger accounts.
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nnSupport the Request for Proposal (RFP) response process, including strategy, coordination across lines of business, and ownership of deliverables.
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nnLead the development, negotiation, and execution of client fee and compensation agreements.
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n nClient Deliverables & Market Awareness
nnnDesign and deliver client-facing materials, including proposals, stewardship/advocacy reports, and client service plans.
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nnDrive account profitability while ensuring long-term client retention and satisfaction.
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nnPartner with Sales and Broking to stay informed of construction market trends - including capacity, surety, and wrap-up markets - and positioning to enhance client strategies.
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n nMentorship
nnnMentor and support the development of Associate Client Advocates (ACAs) and broader account teams.
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nnPerform other duties as identified and appropriate to ensure an exceptional client experience.
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n nQualifications
nThe Requirements
nnn8+ years of commercial Property & Casualty experience in a client-facing role, with construction industry experience strongly preferred, or demonstrated ability to perform the responsibilities of the role.
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nnWorking knowledge of construction-specific insurance products, including Builder's Risk, OCIP/CCIP wrap-up programs, Subcontractor Default Insurance, Surety/bonding, Environmental, and Professional Liability.
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nnStrong knowledge of coverage forms with the ability to analyze program design, identify coverage gaps, and provide ongoing coverage advisory.
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nnAbility to review construction contracts for indemnification, insurance, and additional insured requirements.
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nnAbility to interpret, analyze, and present complex analytical models and insights.
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nnProven relationship management skills, with the ability to leverage internal and external relationships to deliver tailored client solutions and effectively navigate conflict.
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nnDemonstrated ability to independently lead client relationships on middle-market or less complex construction accounts, and to partner effectively within a larger account team - supporting an SCA - on complex or large accounts.
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nnAdvanced negotiation skills, including structuring complex solutions, building consensus across stakeholders, and driving successful outcomes.
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nnStrong business acumen, including understanding of client strategies, market dynamics, and risk solutions specific to the construction industry.
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nnComprehensive knowledge of the end-to-end insurance renewal process, including key steps, stakeholders, and timelines.
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nnDemonstrated business development capability, including identifying and advancing growth opportunities within client relationships.
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nnExcellent communication skills (verbal and written), including the ability to lead presentations and facilitate complex or technical discussions.
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nnStrong project management skills, with the ability to lead large, complex, and multi-dimensional initiatives.
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nnDemonstrated leadership and influence skills, including the ability to guide teams, direct and mentor Associate Client Advocates, drive accountability, and support change initiatives.
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nnStrong critical thinking and problem-solving skills, with adaptability and openness to feedback.
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nnIntellectual curiosity and a proactive approach to developing innovative solutions.
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nnProficiency in Microsoft Office and familiarity with relevant business and analytical tools.
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nnProperty & Casualty license required, with completion of continuing education requirements.
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nnConstruction industry experience strongly preferred.
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nnProfessional insurance designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM); Construction Risk and Insurance Specialist (CRIS) a plus.
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nnPeriodic travel is required.
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n nThis position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
nCompensation and Benefits
nBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
nCompensation
nThe base salary compensation range being offered for this role is $120,000.00-$155, 000.00 USD annually.
nThis role is also eligible for an annual short-term incentive bonus.
nCompany Benefits
nWTW provides a competitive benefit package which includes the following (eligibility requirements apply):
nnnHealth and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
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nnLeave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( (only included for Washington roles)
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nnRetirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
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n nPursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
nAt WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
nWe understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
nEOE, including disability/vets
Worksite address
arlington, VA, 22201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.