About this opportunity
Light Counseling lists this Client Care Specialist (Front Desk) opportunity in richmond, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Care SpecialistJoin a mission-driven practice that serves with purpose. For more than 30 years, Light Counseling has served thousands of individuals, couples, and families across Virginia and beyond. We provide professional, confidential, distinctly Christian counseling grounded in clinical excellence and God's truth.Our mission is simple: bring hope to the hopeless and healing to the hurting.We are seeking a Client Care Specialist who is passionate about serving others, creating a welcoming environment, and supporting both clients and staff in a fast-paced, team-oriented setting.Why Join Light CounselingMeaningful work that directly supports client care and experienceCollaborative and supportive team environmentOpportunity to grow in administrative, client-facing, and operational skillsMission-driven culture rooted in faith and serviceHands-on experience with healthcare systems and client coordinationConfidentiality NoticeEmployment with Light Counseling is confidential and adheres to all federal and state privacy laws and practices (including HIPAA). Employees are expected to exercise sound judgment, maintain discretion, and operate with independence, flexibility, and professionalism within the framework of company policies and procedures.Duties and ResponsibilitiesClient Support & SchedulingServe as the primary point of contact for clients, both new and existingSchedule appointments, send reminders, and manage client check-ins through the Electronic Health Record (EHR) systemEnsure all intake documentation, consents, and required forms are completed prior to servicesConduct initial conversations with prospective clients and referral sources to assess needs and eligibilityProvide compassionate, professional support while addressing client questions and concernsCollect client balances and process payments at time of serviceAdministrative & Office SupportMaintain accurate and up-to-date client records, including demographics, insurance, and documentationSupport front desk operations and ensure smooth daily workflowProvide general office support and assist with operational needs as they ariseLearn and utilize internal systems, platforms, and tools effectivelyFacility & Office OperationsAssist with maintaining a clean, organized, and welcoming office environmentSupport end-of-day procedures, including securing offices and common areasCommunity & Team SupportBuild and maintain positive relationships with clients, referral sources, and community partnersSupport outreach and engagement efforts aligned with the organization's missionCollaborate with team members to ensure continuity of care and client satisfactionCompliance & Additional ResponsibilitiesMaintain strict adherence to HIPAA and confidentiality standardsAssist with basic troubleshooting of office technology when neededPerform other duties as assigned to support overall operationKnowledge, Skills, & AbilitiesStrong customer service and interpersonal skillsAbility to communicate clearly and professionally, both verbally and in writingAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentStrong attention to detail and organizational skillsAbility to problem-solve and think critically in real-time situationsComfort learning and navigating new systems and technologyWorking knowledge of Microsoft Office 365 (Outlook, Word, Excel, Teams)Understanding of confidentiality and data privacy standardsAbility to work both independently and collaboratively within a teamMinimum QualificationsHigh School diploma or equivalentPrior experience in customer service or administrative supportStrong communication and organizational skillsBasic computer proficiency, including Microsoft OfficeAbility to pass required background checks and screeningsValid Driver's License and acceptable driving recordPreferred QualificationsExperience working in a healthcare or counseling settingFamiliarity with Electronic Health Records (EHR) systemsExperience handling billing or financial transactionsInterest in working in a mission-driven, faith-based environment
Worksite address
richmond, VA, 23220, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.