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Job description
Customer Service Representative/Client Care Specialist - Join Our Team!Come join Williams Comfort Air/Mr. Plumber – one of the largest HVAC and plumbing companies in the entire Midwest. We're growing quickly because we only hire the best (that's YOU), and our clients love us for it! Many come for a job, but they stay for a fulfilling career, room to grow, and opportunities to excel.The Role: As a Client Care Specialist, your goal is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You'll build a trusting relationship with clients and follow our call flow process to ensure efficiency and satisfaction. You'll also be proficient in using the required business systems to fulfill your responsibilities.Hours of Operation: Mon-Fri: 7am-7pm Sat-Sun: 7am-5pmTraining, and scheduling: Training will take about 2 weeks and will be on Mon-Fri schedule. Afterward, you'll transition into a full-time schedule: 7am-4pm Mon, Tue, Wed, Fri, SatWhat's in It for You?Industry Leading Total Compensation Plans - $17+/hourly plus bonuses (Weekly pay)Medical (as low as $13/week), Dental, and Vision InsuranceFREE Employee/Dependent Telehealth, no copayCompany Matched Health Savings Account and 401k Retirement AccountFREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness InsurancePaid Company HolidaysPaid Community Service DayPaid Time OffPaid Other Time Off (Bereavement & Jury Duty)Friends & Family DiscountIndustry Leading Training ProgramsWhat Will I Do?Build trust with internal and external clients by meeting their needsSeek development opportunities through ongoing training and one-on-one coachingDeliver call scripts with an authentic, compelling toneUse advanced listening skills to ensure accurate information is relayed to DispatchRespond to client concerns with empathy and professionalismTake control of calls with advanced telephone etiquetteProactively work to fill the schedule (e.g., outbound calling)Accurately enter client data into the appropriate systemsAssign service call priorities based on urgencySchedule client requests accurately based on technician skillsProvide exceptional service by staying mentally preparedDo I Have What It Takes?Prior customer service experience, ideally in a fast-paced fieldCall Center experience highly preferredWorking onsite at our home office in Indianapolis is requiredComfortable with computers and learning new systemsTyping 30+ WPMStrong written and verbal communication skillsMultitasking abilities are a huge plusAvailability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pmServiceTitan Experience PreferredEqual Opportunity EmployerWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Worksite address
indianapolis, IN, 46220, US
Who can apply
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