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Job description
Client Care ReceptionistWest Seattle Animal Hospital is Hiring a Client Care Receptionist!Role: Client Care Receptionist (CCR) Status: Full-time Salary: $22–$23 per hour Schedule: Four days per week with Saturday availability requiredFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonusesWellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discountsProfessional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowanceLifestyle Perks You'll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount programLove Pets and People? Your Next Opportunity Could Be Here!West Seattle Animal Hospital is looking for an exceptional Client Care Receptionist to join our team. This role is ideal for someone who enjoys companion animals, but whose real superpower is working with people.While this is not a hands-on animal-care position, our Client Care Receptionists are essential members of the veterinary team. You'll be one of the first people our clients interact with and one of the last they see before heading home. From answering phones and coordinating appointments to supporting clients during stressful situations, you'll play an important role in creating a warm, professional, and positive hospital experience.We're looking for someone who can provide exceptional customer service while staying organized and composed in a busy environment where priorities can change quickly.Work a four-day schedule with Saturday availabilityBe an essential part of a busy veterinary hospitalBuild meaningful relationships with clients and the people who love their petsWork alongside a collaborative team of veterinary professionalsPlay an important role in creating an exceptional client experienceEnjoy a position that combines customer service, communication, organization, and problem-solvingDevelop your knowledge of veterinary medicine and hospital operationsWork in an environment where compassion and professionalism go hand in handHave opportunities to work both independently and collaborativelySupport clients through everything from routine appointments to emotional and urgent situationsJoin a team that understands just how important the front desk is to a successful veterinary hospitalOur Client Care Receptionists keep communication flowing between clients and the medical team while helping the hospital stay organized and efficient.Greet clients and patients warmly and professionallyAnswer and manage a multi-line phone system while balancing competing prioritiesRecognize the difference between routine and potentially urgent or emergency situations and communicate appropriately with the medical teamSchedule a variety of veterinary appointment typesCheck clients and patients in and outCoordinate communication between clients, veterinarians, technicians, and other hospital team membersMaintain accurate electronic and paper patient records and client informationPrepare and process invoices and paymentsHandle cash and other financial transactions accuratelyCommunicate hospital services, recommendations, and general information clearly and professionallyHelp clients understand next steps and information provided by the medical teamPrepare and clean exam rooms as neededRestock retail and hospital itemsMaintain an organized, clean, and welcoming reception environmentProvide compassionate support during stressful, emotional, or urgent situationsCreate a positive first and last impression for every client who visits our hospitalWe're looking for someone who genuinely enjoys helping people and can balance outstanding customer service with the fast pace of veterinary medicine.A minimum of two years of customer-service experience assisting customers both in person and over the phonePrevious experience in an office or medical environmentAt least one year of animal-care or veterinary experience is highly preferredExcellent verbal and written communication skillsExceptional customer-service and interpersonal skillsExperience using multi-line phone systemsGeneral computer skills, including familiarity with Microsoft Office and Google ChromeAbility to learn new programs and software quicklyStrong typing and data-entry skillsExcellent organizational and multitasking abilitiesAbility to work effectively both independently and as part of a teamA self-motivated approach and willingness to take initiativeAbility to remain calm, compassionate, and professional during busy or emotional situationsStrong attention to detail and accuracyDependability and punctualityAbility to safely lift and carry up to 50 poundsAvailability to work Saturdays as part of the regular scheduleBeing a Client Care Receptionist in veterinary medicine is about much more than answering phones and scheduling appointments.You'll often be the person who reassures a worried pet owner, helps a new client feel welcome, recognizes when a phone call may need immediate medical attention, and makes sure important information gets to the right member of the team.You'll help clients navigate routine wellness visits, unexpected illnesses, financial conversations, and sometimes difficult or emotional moments. That takes patience, empathy, good judgment, and the ability to communicate professionally even when things get busy.Our strongest CCRs are caring, friendly, efficient, and confident in the quality of care our hospital provides. They understand that even on the busiest days, kindness and professionalism matter. The first and last impression our clients receive often begins with you—and we don't underestimate how important that is.Join Our Team!If you're an experienced customer-service professional who loves pets, enjoys helping people, and stays calm and organized when the phones are ringing and the schedule is moving, we'd love to hear from you.Bring your communication skills, professionalism, compassion, and attention to detail to a role where you can make a meaningful difference for clients and their pets every day.Apply today! We look forward to hearing from you.Please do not call or visit the hospital regarding this position. We kindly ask that all inquiries be submitted through the application process.Diversity, equity, inclusion, and belonging are core values at West Seattle Animal Hospital and Vetcor. We're committed to building an inclusive and equitable workplace where every team member feels comfortable being their authentic self, experiences a true sense of belonging, and is empowered to reach their highest potential.
Worksite address
seattle, WA, 98101, US
Who can apply
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