Job description
📣 We're Hiring: Client Claims Director
💼 Business Segment: Broadspire
🌍 This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.
✅ Why Join Crawford & Company?
💼 Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
💰 Generous Employee Referral Bonus Program
🛍️ Access to Multiple Employee Discounts
🔍 Role Overview:
✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.
✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.
✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.
✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.
✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.
✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.