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Job description
Client Delivery Specialist - Assistant Vice President
Stamford, Connecticut, United States
About the Role
iCapital is looking for a Client Delivery Specialist,Assistant Vice Presidentto join the Data Solutions team.iCapital is looking to hire a Client Delivery Specialist, Assistant Vice President to join the Data Solutions team. This role will serve as a senior individual contributor responsible for managing complex client relationships, leading high-impact initiatives, and delivering exceptional service across a portfolio of clients. The ideal candidate will partner with internal and external stakeholders to resolve complex data and reporting challenges, drive operational improvements, and support strategic clientobjectives.
This role combines finance, technology, and client delivery. The successful candidate will possess strong analytical and problem-solving skills, a deep understanding of wealth management technologies and reporting, and the ability to influence outcomes across teams while maintaining a client-first mindset.
Responsibilities
Financial ReportingandData Aggregation tools:
Analyze and explain portfolio performance results.
Conduct account level reconciliation, including research and resolution of all breaks,cancels,andcorrects
Analysis of private equityandhedge fund statements for input into system
Work with clients and partners to resolve dataissue
Develop and strengthen client relationships:
Client onboarding
Client account setup and training
Day-to-day support and issue management
Software maintenanceandsetup:
System setup and configuration
New clientsetup
New financial account and asset set-up and classification
Data feed management
Create custom reports based on client-specific needs
Liaise with the vendor partners for enhancements, and system and data issues
Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
Establish operational effectiveness through the development/adoption of policies, procedures,and controls.
Qualifications
7+yearsofexperiencein a related field
Bachelor's degree from a rigorous undergraduate program
Excellent customer relation skills andableto foster andmaintaineffective relationships
Strong understanding of financial instruments
Experience with RIA/Wealth Management Policies, Procedures,and Client Service
Experience working withwirehousesand/or custodians such as Pershing, Schwab, or Fidelity
Proactively assess and act upon client and company needs
Organized and self-motivated with the ability to prioritize tasks and meet deadlines
Highly attentive to detail and accuracy whilemaintainingan organized approach to duties and responsibilities
Comfortable with technology, software tools & applications:
Ableto learn new software quickly
Experience withAddepar, Black Diamond,Axys, APX, Orion, Archway,Solovis,Masttroor similar wealth management platforms
Experience with planning tools such aseMoney,MoneyGuideProor similar software
Strong MS Excel & PowerPointskills
Basic knowledge of database concepts, and any type of programming
Working knowledge of Photoshop, HTML design, and/or similar tools
Knowledge of various financial products and indices, particularly:
Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
Alternative investments
Performance reporting calculations and methodologies
HowFamily Offices, RIAs, investmentadvisors work
Critical thinker, thatpossessesstrongproblem-solving skills andisabletosummarize information clearly and concisely, both written andverbal
Collaborativeandableto thrive in a team environment while workingindependently
Able to learn quickly and adapt to an expanding environment
The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
iCapital is proud to be an Equal Employment Opportunity and Affi... employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Worksite address
stamford, CT, 06925, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.