About this opportunity
DE-YAN lists this Client Director opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Client Director is the connective thread between our clients and the teams at DE-YAN. They build a deep understanding of the client’s business, ambitions, and challenges, and use that perspective to help shape where the partnership can go next. They lead the relationship from the big picture to the day-to-day — bringing the right teams together, creating alignment, navigating challenges, and making sure great ideas have what they need to become great work.
Above all, they build trust. They are someone clients turn to for perspective and teams rely on for clarity — always looking ahead to what’s next and how we can continue to create meaningful work together.
RESPONSIBILITIES
Client Leadership & Strategy
Serve as the senior day-to-day relationship lead on assigned key accounts, acting as a trusted partner to client stakeholders
Help own the account plan and long-term vision for each client relationship, partnering with Client Services leadership to define strategy, goals, and growth opportunities
Identify and surface emerging client needs — including those clients may not yet recognize — and translate them into solutions aligned with their business objectives
Build and deepen relationship networks within client organizations, expanding our presence across teams and business units
Anticipate risks before they surface and resolve issues with clarity and diplomacy
Revenue & Business Operations
Help own the revenue pipeline for assigned accounts, ensuring accuracy and pipeline health at all times
Lead commercial conversations on SOWs and scope discussions, partnering with VP Client Services, finance, and legal on more complex agreements
Drive achievement of annual account-level net revenue, margin, and profitability targets
Identify and lead organic growth opportunities, supporting sustainable, multi-year relationship expansion
Partner with finance and operations on account profitability, scope-to-budget alignment, and resource forecasting
Champion the work — protecting the creative ambition of every project while ensuring it lands strategically and commercially
Partner closely with ECDs, CDs, and Strategy leads to ensure the creative output is best-in-class and aligned with client objectives
Work alongside production and resource management teams to ensure projects are staffed appropriately, scoped accurately, and delivered to the highest standard
Bring strategic clarity to creative reviews, helping shape direction and elevate the work
Lead and mentor Client Managers and supporting account team members
Foster a culture of excellence, accountability, and collaboration across cross-functional project teams
Help recruit and develop strong client services talent
Set the tone for how the studio shows up with clients — confident, prepared, generous, and unmistakably DE-YAN
New Business & Studio Contribution
Lead and support new business pitches for assigned clients and broader studio opportunities
Craft and present strategically positioned proposals with excellent verbal and written communication
Contribute to studio-wide capabilities development and positioning
Represent DE-YAN externally with clients, industry peers, and at relevant events
REQUIREMENTS
8+ years of experience in client services, account leadership, or strategic partnership roles within an agency, studio, or creative production environment
Proven track record managing $2-5MM in net client revenue, with strong financial and commercial acumen
Experience leading multi-disciplinary creative engagements from strategy through to delivery
Demonstrated ability to grow client relationships from project-based engagements into longer-term partnerships
Strong creative instincts — you don't make the work, but you know what good looks like, and you protect it
Comfortable navigating SOWs, scope conversations, and commercial frameworks
Strong written, verbal, and presentation skills — able to articulate vision, strategy, and creative ideas with clarity and conviction
Experience leading and mentoring account team members, with a reputation for developing talent
Calm under pressure, with sharp judgment and the ability to navigate complex stakeholder dynamics
Collaborative leader who understands that great ideas come from anywhere — and creates the conditions for them to surface
Experience working across experiential, brand, content, or integrated campaigns preferred
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.