About this opportunity
PwC lists this Client Engagement Lead-Senior Manager opportunity in city of rochester, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Opportunity
As a Client Engagement Lead Senior Manager you will lead client-focused work within our Software and Product Innovation practice, bringing together customer success management and product innovation to strengthen relationships and support outcomes across software-driven services. As a Senior Manager you will lead large projects, guide teams through complex client needs, and use sound judgment to balance action with escalation while coaching others, shaping clear messages, and applying systems thinking to identify opportunities and resolve issues. In this role at PwC, you will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements while supporting a people-centered, results-driven experience for clients and internal teams.
Responsibilities
Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
Coaching team members on client interaction, service excellence, and response strategies that support retention and growth
What You Must Have
At least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience for each missing year of college is required
At least 6 years of experience
What Sets You Apart
Leading client engagement strategies across scaled engineering services
Crafting clear messages that connect technical details to outcomes
Applying systems thinking to identify issues and growth opportunities
Coaching diverse teams through ambiguity and complex situations
Validating client feedback and adapting service delivery approaches
Deepening specialized skills in cloud, data, and analytics
The salary range for this position is: $135,000 - $149,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave. To view our benefits at a glance, please visit the following link:
As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
Learn more about how we work:
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.