About this opportunity
Districttechgroup lists this Client Engagement & Program Operations Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Engagement & Program Operations Manager
Washington, DC Remote Full-Time
About This Role
As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.
Responsibilities
• Serve as the primary point of contact for assigned client accounts
• Conduct regular business reviews and strategic planning sessions with clients
• Coordinate service delivery across technical teams and ensure SLA compliance
• Identify opportunities for service expansion and upselling
• Manage client onboarding and ensure smooth transitions
• Track and report on key performance metrics and client satisfaction
• Resolve escalated client issues and manage expectations effectively
• Develop and maintain strong relationships with client stakeholders at all levels
• Oversee program operations and resource allocation
Qualifications
✓ 4+ years of experience in client success, account management, or program management
✓ Background in cybersecurity, IT services, or managed services industry
✓ Proven track record of managing enterprise client relationships
✓ Strong project management and organizational skills
✓ Excellent communication and presentation abilities
✓ Experience with CRM and project management tools
✓ Ability to understand technical concepts and translate them for business stakeholders
✓ Bachelor's degree in Business, IT, or related field
Preferred Qualifications
+ PMP or similar project management certification
+ Experience in MSP/MSSP environment
+ Background in sales or business development
+ Familiarity with cybersecurity services and solutions
+ Experience managing remote teams
What We Offer
★ Fully remote work environment
★ Competitive salary and commission structure
★ Health, dental, and vision insurance
★ Career growth in a rapidly expanding company
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.