About this opportunity
The Lash Lounge lists this Client Experience & Sales Lead opportunity in knoxville, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
Dental insurance
Vision insurance
WHO WE ARE
At The Lash Lounge , we are a luxury beauty destination and the premier salon for lash extensions, with over 100 locations nationwide. We offer an elevated menu of services including custom lash extensions, lash lifts, tinting, threading, and more. Our salons deliver a polished, high-end experience where guest care, results, and attention to detail come first.
WHO WE’RE LOOKING FOR
We are seeking a high-performing Client Experience & Sales Lead to drive bookings, memberships, retail sales, and client retention in our upscale salon. This is a revenue-generating sales role for someone who enjoys building relationships, converting inquiries into loyal clients, and being rewarded for performance.
This is a sales-focused, revenue-generating position . You will own the guest experience from first contact to checkout while actively driving bookings, maximizing schedule efficiency, and selling memberships and retail .
For someone who consistently demonstrates leadership, initiative, and strong business results, this role offers a clear pathway to grow into an Assistant Manager position .
If you enjoy building relationships, achieving goals, and growing your career within a luxury beauty brand, we'd love to meet you.
WHAT YOU’LL DO
Deliver a polished, high-touch guest experience from check-in to checkout
Respond to leads quickly and confidently via phone, text, and online inquiries
Convert inquiries into booked appointments and long-term clients
Proactively fill open appointment slots and maintain a fully booked schedule
Consistently sell memberships, packages, and retail products
Build relationships that drive repeat business and referrals
Handle guest concerns with professionalism and confidence
Maintain a clean, organized, and elevated salon environment
Learn the operational side of salon management
Assist with special projects and daily business operations
Take initiative in solving problems and improving processes
Serve as a positive role model for teammates
Develop the skills needed for future leadership opportunities within the salon
WHAT WE’RE LOOKING FOR
Proven sales experience (salon, spa, medspa, fitness, or retail)
Experience in a fast-paced, high-end or luxury service environment
Confident, outgoing communicator who can build rapport and close
Comfortable on the phone—able to convert, not just answer
Goal‑driven mindset with a track record of hitting or exceeding targets
Highly organized with strong attention to detail
Ability to stay calm, polished, and solution-oriented under pressure
Tech-savvy with booking systems and POS platforms
Availability on Saturdays is required
A desire to grow into a leadership role
COMPENSATION & PERKS
Competitive hourly base pay plus performance incentives —your earning potential is directly tied to your results
Work in a stylish, high-end salon environment with a supportive, team‑driven culture
Health benefit : Complimentary access to virtual medical care
Exclusive team perks , including complimentary lash and brow services
If you’re motivated by results, thrive in a fast‑paced environment, and want to be rewarded for your ability to sell while delivering an exceptional guest experience—we want to meet you.
Related key words:beauty, spa
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Worksite address
knoxville, TN, 37955, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.