About this opportunity
Ultipro lists this Client Onboarding Associate opportunity in broussard, Louisiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.
Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?
As we grow nationwide, we have a great opportunity for a CLIENT ONBOARDING ASSOCIATE supporting clients in Lafayette, LA. This is a warehouse role, with delivery travel and interaction with local customers.
In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.
Your Job:
Learning how to repair and troubleshoot the Managed Office products including but not limited to Printers, Multifunction Copiers, Large format units, network connectivity and our MSP tech stack
Following procedures for removal and delivery of equipment
Installing equipment on-site and make necessary adjustments
Providing outstanding customer service to our clients
Inventory management
Demonstrates strong technical and customer relations skills
Performs basic network connectivity / installations
Accurately diagnose, repair, and maintain equipment and accessories to optimum operating condition within Novatech and manufacturers specifications
Identify the most cost-effective troubleshooting procedure
Addressing customer concerns with a positive attitude while ensuring optimal outcome
Learning new things quickly and solving problems
Shows interest in electronics, mechanics, or computers
Noticing the details and going the extra mile
Effective problem solving, deductive reasoning, analytical and time management skills
Willingness to learn and be certified on products
You Bring to Novatech:
Recently completed a degree in Information Technologies or currently pursuing a degree
A desire to solve problems
Experience resolving customer issues
A proven attendance history and a strong desire to excel
A valid driver’s license
Professional appearance and demeanor
Proficient verbal and written communication skills (use of company email for external customer communications)
You Must be Able to:
Lift, push or pull up to 100 pounds
Load trucks and vehicles
Stand up to 8 hours a day
Drive to client locations - company vehicle is provided to facilitate employee travel between job sites and personal use of company vehicle is not allowed
Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professionaldevelopment for your career.
Market competitive salary based upon experience
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
Employee Recognition Programs
Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
broussard, LA, 70518, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.