About this opportunity
Ticketmaster lists this Client Operations Manager opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
CLIENT OPERATIONS MANAGER
Manager of Client Operations
Contract Terms: Permanent, Full-Time, 40 hours per week, potential for nights and weekend and up to 20% travel
Front Gate Tickets is North America’s leading software and operations provider for the festival market, granting 4.5M fans access to once-in-a-lifetime experiences on an annual basis. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 150 festivals each year and are on a massive growth trajectory matched by no one in the industry. Front Gate Tickets is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We are headquartered in Austin, TX, but have a mix of local and remote employees on the team and throughout the organization.
The Client Operations Manager is responsible for managing all client relationships. The role works with multiple departments and team leadership to ensure standardization of communication and support for our clients.
Build and cultivate excellent client relationships by monitoring client support service levels, ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools.
Conduct regular client meetings to review best practices, check in on project timelines, make recommendations and gather feedback.
Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.
Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; Conduct quality control processes to ensure the accuracy of event details in the ticketing system.
3+ years’ experience in enterprise software industry is highly desirable.
~ S. diploma or equivalent, Bachelor’s degree preferred.
~ Computer savvy and proficient with Microsoft Office suite.
~ Confidence in communication, to include written, listening, and presentation of data to clients, colleagues and Supervisor.
~ Strong customer relationship skills and customer focus.
~ Strong project management skills, project management experience is helpful.
~ Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations.
~ Ability to travel up to 25% of the time, and work flexible hours, including evenings and weekends for extended periods of time.
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
WEALTH
: 401(k) program with company match, stock reimbursement program.
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
We aspire to build teams that reflect and support the fans and artists we serve. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.