About this opportunity
Grace and Faye Consulting LLC lists this Client Relations Specialist (Bergen County) opportunity in bergen county, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Title: Client Relations Specialist
Location: Bergen County, NJ
Overview:
A well-established mid-size law firm is seeking a Client Relations Specialist to act as a key point of contact for clients throughout their engagement. This role focuses on delivering high-quality service, managing communications, and supporting case progression in a fast-paced, client-facing environment.
Key Responsibilities:
Serve as the primary point of contact for client inquiries via phone, email, and other channels
Provide timely, accurate updates regarding case status, next steps, and documentation needs
Conduct outbound follow-ups related to documentation, medical records, and case updates
Maintain detailed and accurate records within a case management/CRM system
Monitor and manage communication queues (calls, emails, tasks) to ensure timely resolution
Coordinate with internal teams and external partners on referrals and case handoffs
Escalate complex or sensitive client concerns appropriately
Ensure compliance with confidentiality standards and firm guidelines
Meet performance metrics including response times, call handling, and quality standards
Qualifications:
Bachelor’s degree or equivalent experience preferred
2+ years of experience in client services, call center, or professional services environment
Legal industry experience is a plus
Strong written and verbal communication skills
Experience managing high-volume calls and emails
Familiarity with CRM or case management systems preferred
Skills & Competencies:
Client-first mindset with strong interpersonal skills
Ability to handle sensitive conversations with professionalism and empathy
Strong organizational skills and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Team-oriented with a collaborative approach
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.