About this opportunity
Finsight Group Inc (FINSIGHT) lists this Client Service Operations Analyst opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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ABOUT FINSIGHT
FINSIGHT ( creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv, Manila and Hong Kong.
We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
ROLE OVERVIEW
We are expanding our presence in Miami and are eager to build a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales). The ideal candidate is highly collaborative, motivated, and a critical thinker who is able to execute with a high degree of professionalism.
Repsonsibilities
Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
Coordinating business conference calls and live web events
Industry research, data entry and data verification
Client onboarding and product training
Application testing and quality assurance to identify and report any issues or bugs
Preparing and maintaining operational procedures to facilitate service and support
Soliciting and internally communicating client feedback
Assist with billing/invoice management
What you will learn / reinforce in this role
How to deliver exceptional internal and external support on a consistent basis
Strong time management practices
Clear and concise written and verbal communication
The ins-and-outs of running a software services company
How to use the leading audio and video editing software (Audacity and Adobe Premiere)
Basics of capital markets (ie “Wall Street”)
WHAT YOU BRING
Hard Skills
Adept with computers and related technologies, including software applications, internal systems, and productivity suites (e.g., Microsoft Office and Google Workspace)
Proficiency in locating, analyzing and verifying information using advanced online research techniques (i.e., knowing how to find things online beyond simply “Googling it”)
Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs and delivering thoughtful, timely responses
Soft Skills
Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
Strong time management and execution skills : Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.
SHIFT AVAILABILITY
10AM to 7PM EST, Monday to Friday
LOCATION
Waterford Business District, Miami
COMPENSATION
Base Salary: $50,000 - $53,000 annually
End of Year Discretionary Bonus
BENEFITS
15 days of paid vacation
5 days of sick leave
Comprehensive medical, dental, vision, and life insurance
\401(k)
Fully-stocked snack room
*This is an in-office position
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Financial Services, Capital Markets, and Software Development
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.