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Job description
Client Operations CoordinatorThe Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams.This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company.Interview Opportunities· Monthly Open House: Second Tuesday of every month | 8:30 AM – 4:30 PM· Walk-In Hiring Hours: Tuesdays 12:00 PM – 2:00 PM· Scheduled Onsite Interviews: Monday & Friday 2:00 PM – 4:00 PM Wednesdays 9:00 AM – 12:00 PMPress Here to Schedule a 15 Minute Phone InterviewShift Availability (24/7 Operation)We are hiring for the following shifts:2:00 PM – 10:00 PM10:00 PM – 6:00 AMCandidates must be reliable and consistent in their assigned shift. Weekend availability may be required.Core ResponsibilitiesClient Communication & Order ManagementManage incoming calls, emails, and digital ordersEnter and update catering orders with accuracy and speedCommunicate professionally with corporate and high-end clientsHandle time-sensitive requests and last-minute changesOperations & Logistics CoordinationCoordinate order execution between clients, kitchens, and driversMonitor timelines to ensure on-time and accurate deliveryAdjust logistics in real-time to solve issues quicklyArrange alternative delivery solutions when needed (rideshare, partners)Vendor & Product CoordinationAssist with sourcing and ordering specialty productsCoordinate out-of-network catering requestsSupport operational flow during high-volume periodsTeam CollaborationWork closely with kitchen teams and logistics coordinatorsCommunicate updates, changes, and priorities clearlyMaintain accuracy and accountability across all ordersRequiredStrong verbal and written communication skillsProfessional phone skills with the ability to confidently handle inbound and outbound callsComputer proficiency with the ability to work across multiple systems, screens, and applications simultaneouslyHigh attention to detail and organizationAbility to multitask in a fast-paced, time-sensitive environmentStrong problem-solving skills with a sense of urgencyDependable, accountable, and consistent with assigned shiftAbility to maintain professionalism when handling high-pressure situationsMust be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time.PreferredExperience in customer service, call center, or administrative rolesHospitality, catering, logistics, or operations experienceExperience handling high-volume phone and email communicationFamiliarity with Microsoft Office, email platforms, and order entry systems
Worksite address
north charleston, SC, 29418, US
Who can apply
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