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Job description
Client Service Representative (CSR) / ReceptionistBudd Lake Animal Hospital | Hackettstown, NJBudd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client's experience from the moment they walk through our doors or call our practice.Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast-paced veterinary environment while maintaining empathy and attention to detail.Budd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for.To learn more about our hospital and team, visit buddlakeah.comWhat You'll DoClient Experience and CommunicationGreet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphereAnswer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and proceduresSchedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced scheduleCheck-In and Check-Out CoordinationManage client check-ins by verifying patient information, updating records, and collecting required paperworkProcess payments accurately and provide clear invoices and receiptsCoordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructionsAdministrative Support and OrganizationMaintain accurate electronic and paper records, including patient files and appointment logsPerform administrative tasks such as data entry, scanning, filing, and document managementUpdate and manage client and patient information within the practice management softwareClient Education and SupportProvide basic guidance on preventive care, vaccines, and medicationsAssist clients with forms and help explain treatment plans alongside the medical teamOffer empathy and patience to clients who may be anxious or emotional about their petsTeam CollaborationWork closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flowAssist with coordinating appointments, procedures, and special requestsSupport a positive, respectful, and team-oriented work environmentWho You AreFriendly, outgoing, and professional with a genuine love for animals and peopleExcellent interpersonal and customer service skillsStrong verbal and written communication skillsAble to multitask effectively in a fast-paced setting with frequent interruptionsHighly organized with strong attention to detailComfortable using computer systems, including practice management software and Microsoft OfficeEmpathetic and calm when supporting clients during stressful or emotional situationsPrevious experience in customer service or reception is required. Experience in a veterinary or healthcare setting is strongly preferred.Compensation and BenefitsHourly pay: $18.00–$20.00, commensurate with experienceBenefits include:Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time OffPaid HolidaysShort Term & Long Term DisabilityTraining & DevelopmentTuition assistanceUniform allowanceDiscounted healthcare for personal petsWhy Join Budd Lake Animal HospitalOur CSRs are an essential part of our hospital's success. We value professionalism, teamwork, kindness, and a commitment to exceptional client service. If you are looking for a role where your work truly matters and where you can grow within a supportive veterinary team, we would love to hear from you.Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment
Worksite address
hackettstown, NJ, 07840, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.