About this opportunity
VM Agritech Inc lists this Client Service Representative (Temporary Full-Time) opportunity in geneva, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
VM Agritech is seeking a customer-focused and detail-oriented Customer Service Representative to support our growing Operations team. This role serves as a primary point of contact for customers while providing administrative and operational support to the Purchasing & Logistics function. The successful candidate will play a key role in ensuring excellent customer service, accurate order processing, timely shipment coordination, and effective communication between customers, vendors, and internal stakeholders.
This position offers a unique opportunity to gain experience across customer service, purchasing, logistics, inventory management, and supply chain operations while contributing to the success of VM Agritech and its customers.
Customer Service
Serve as a primary point of contact for customer inquiries via phone, email, and other communication channels.
Process customer orders accurately and efficiently.
Provide customers with product information, pricing support, order status updates, and shipping information.
Respond to and resolve customer questions, concerns, and complaints in a professional and timely manner.
Coordinate with Sales, Operations, and Logistics teams to ensure customer needs are met.
Maintain accurate customer records and documentation in company systems.
Assist with customer returns, credits, order changes, and other service-related requests.
Foster positive customer relationships through responsive and effective communication.
Purchasing & Logistics Support
Monitor incoming shipments and communicate delivery updates to customers and internal stakeholders.
Support inventory tracking, reconciliation, and reporting activities.
Assist with coordinating freight, transportation, and logistics activities.
Support continuous improvement initiatives related to customer service, inventory management, purchasing, and logistics processes.
Administrative Responsibilities
Perform data entry and maintain accurate operational records.
Support special projects and cross-functional initiatives as assigned.
Follow all company policies, procedures, safety requirements, and quality standards.
Provide general administrative support to the Operations team.
High school diploma or equivalent.
Two or more years of experience in customer service, order management, purchasing, logistics, supply chain, or a related field.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
Strong customer service and problem-solving skills.
Associates or Bachelors degree in Business, Supply Chain, Logistics, Agriculture, or a related field.
Experience with ERP, inventory management, purchasing, or order management systems.
Experience supporting purchasing, logistics, or supply chain operations.
Agricultural industry experience preferred.
Customer Focus
Organization and Planning
VM Agritech offers a comprehensive benefits package designed to support the health, well-being, and financial security of employees, which may include:
~ Medical, dental, and vision insurance
~401(k) retirement plan with company match
~ Paid company holidays
~ Employee Assistance Program (EAP)
~ Accurate and timely processing of customer orders
Responsiveness to customer inquiries and issue resolution
Order fulfillment accuracy and on-time delivery support
Effective support of purchasing and logistics activities
Strong collaboration with customers, vendors, and internal teams
Maintenance of accurate records and operational data
Continuous contribution to process improvements and operational efficiency
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.