About this opportunity
ABC Home & Commercial Services lists this Client Service Representative (Temporary Full-Time) opportunity in orlando, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Pay & Compensation
Starting Pay:
$18 per hour
Bilingual Pay
: $19 per hour
Full-time position
Opportunities for growth and advancement
Training and support provided
Description
ABC Home & Commercial Services is seeking a dependable, customer-focused
Customer Service Representative (CSR) to support the continued growth of our
Central Florida
operation. The CSR plays an important role in creating a positive customer experience by assisting homeowners, scheduling services, answering questions, and helping resolve customer concerns.
The ideal candidate is comfortable working in a
fast-paced, high-volume environment
, enjoys problem-solving, and takes pride in providing excellent customer service. This is a great opportunity for someone who is organized, detail-oriented, and looking for a long-term career with a growing company.
Key Responsibilities
Answer and manage high-volume customer calls in a professional and courteous manner
Make outbound calls to customers as needed for scheduling, follow-up, confirmations, and service-related needs
Provide accurate information regarding ABC products, services, and solutions
Assist customers with questions regarding services, appointments, billing, and account information
Listen to customer concerns and work toward effective resolutions
Enter and maintain accurate customer information and service details within the CRM system
Follow up with customers to ensure issues have been addressed and expectations are met
Communicate effectively with technicians, managers, and other internal departments
Maintain accurate documentation of customer interactions and follow established procedures
Meet department goals and key performance indicators (KPIs)
Handle repetitive tasks while maintaining accuracy, professionalism, and attention to detail
Identify opportunities to provide additional services when appropriate
Protect customer information and follow company policies and procedures
Requirements
Previous customer service or call center experience preferred
Experience handling high-volume inbound and outbound calls preferred
Experience with
Salesforce or other CRM systems
is a plus
Bilingual English/Spanish skills are a plus and may qualify for additional bilingual pay.
Strong communication and active listening skills
Excellent time management and organizational skills
Strong attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with repetitive tasks and established processes
Strong problem-solving skills and ability to remain calm under pressure
Reliable transportation to the ABC office
Dependable, punctual, and professional
Education Requirements
~ High school diploma/GED required
Physical Requirements
Frequently required to carry up to 10 pounds
occasionally
Sit and work at a computer for extended periods
Sedentary work
Repetitive motion. Substantial movements (motions) of wrist, hands, and/or fingers
Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures: transcribing; viewing a computer terminal; extensive reading
Frequently required to work in various indoor and outdoor environments while safely performing the essential functions of the position
Why Join ABC?
At ABC Home & Commercial Services, we believe our people are the foundation of our success. We are looking for team members who want to build a career, develop their skills, and make a meaningful impact on the customer experience.
As a CSR, you’ll have the opportunity to
develop your customer service and communication skills, learn our systems and processes, and grow within the company
.
If youre customer-focused, organized, dependable, and ready to join a team where your work makes a difference, wed like to hear from you.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.