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Job description
Gallagher OpportunityWelcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.This hybrid role will be based in our office in Mechanicsburg, PA. Although we are not currently hiring for this position, we expect future growth and are building a pipeline of qualified candidates for upcoming opportunities. We'd love to start the conversation now and reach out as soon as a formal opening becomes available.How You'll Make An ImpactSupports a group of front-line employees in service, processing, and/or mail fulfillment activitiesEvaluates on-the-job performance of assigned teamsCoaches and engages in progressive performance management of team when appropriateEnsures prompt and courteous service to all internal and external customersHires, trains, and develops team membersMeasures performance against established KPIs and creates comprehensive remediation plans when full team performance does not meet expectationsHas responsibility for internal stakeholder communication regarding performance including escalation triage and the preparation and delivery of internal business reviewsMines people, process, and technology improvement ideas from their team and implements savings initiativesAnticipates and provides solutions to the most complex business, operations, sales, and service problemsAnalyzes data and trends to provide actionable insights for continuous improvementAbout YouHigh school diploma and 5 - 7 years of relevant experience. Preferred qualifications: experience supervising/managing a team of 15+; flexibility to support fluid team compositions over time: multiple services or workstream types with variable tools, resources, and KPIs; strong people and process management experience; strong analytical skills and proficiency in creating and executing plans to improve performance/efficiency that include process changes or budget spend; ability to thrive in a fast-paced and dynamic environment; elevated level of proficiency in Microsoft Office, Excel, PowerPoint, Google Suite, Sheets, Docs, Google Drive, and Adobe; account management or customer/client success experience.Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, a collaborative, people-first culture with accessible leadership, the opportunity to do meaningful work with global reach and local impact.
Worksite address
mechanicsburg, PA, 17055, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.