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Job description
Job TitleSupervises the work of a team of client service specialistsDirects workflow and monitors workload to ensure client inquiries are addressed promptlyTrains new client service staff in support policies and proceduresCreates and distributes documented resolutions for common client service issuesProvides direct support to assigned accounts and escalated issuesOther duties as assignedThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job may require extended sitting or standing, use of standard office equipment.Other Skills/AbilitiesClient Service skillsQuality FocusProblem SolvingFreight Forwarding KnowledgeDocumentation skillsListeningResolving ConflictAbility to Multi-taskEducation and Work ExperienceHigh school diploma or GED requiredMinimum seven years industry experience requiredMinimum five years supervisory experience requiredProfessional certification may be required in some areasThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug free workplace.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
florence, KY, 41042, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.