About this opportunity
Cielo lists this Client Services Director - Hybrid NYC opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Type: Regular Full-Time (40 hours per week)
Company Description
Are you ready to accelerate your career? Join Cielo as a Client Services Director! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at (emailprotected)
Job Description
The Client Services Director has accountability for successful delivery of RPO services to clients, through leading high performance teams, delivering services to the highest standard, implementing improvements and innovations and effective stakeholder management.
Duties and Responsibilities:
Work setup: 1-2 days in client office in NYC
Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
Hold managers accountable for hiring, managing and developing a team of capable, highly ambitious and motivated employees to deliver high quality services to client
Provide leadership and coaching to direct reports and their teams.
Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
Hold managers accountable for utilizing established goal setting and performance management processes and tools, including providing feedback and proactively addressing gaps
Serve as part of the Cielo delivery team
Client Management
Build strong relationships with key client contacts
Seek to understand client TA pain points and needs and build an understanding of client organization, structure and business drivers
Lead the team to develop comprehensive hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
Identify the opportunities and drive implementation of innovative programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
Partner with internal Cielo teams and client leaders to ensure successful implementations with new clients.
Employ a clear understanding of the Master Service Agreement and the formal and/or informal agreements, including the Statement of Work.
Hold regular client review meetings. Identify gaps in service and articulate a clear plan with deliverables to improve any concerns
Partner with the strategic account team to share inputs and feedback. Act on any concerns raised
Effectively and appropriately deal with any client escalations
Ensure our service is measured, including surveys, meetings and that needs of the account are clearly communicated.
Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
Provide accurate forecasting. Develop plans to address gaps in budgeted financials
Manage the budget and ensure systems are in place to track expenses, oversee budgeting process.
Drive standardization and consistency of processes and procedures.
Participate, communicate, and support Cielo company-wide initiatives.
Manage team resources to ensure operational effectiveness. Proactively address resource levels in excess or below level needed for optimal service delivery.
Additional duties as assigned.
Qualifications
Position Requirement
Experience:
Prior experience in a results-oriented leadership role in talent acquisition or human resources.
Experience leading virtual teams in a corporate talent acquisition function either in-house or in an RPO environment.
Exposure:
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite
Education:
Bachelor’s degree in business, management, human resources, or related field, preferred
Additional Information
Pay Range-$116,000-165,000 Annually
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.