About this opportunity
Evergreen Cooperatives lists this Client Services Facilitator opportunity in cleveland, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Services FacilitatorCompany: Evergreen Cooperative Laundry Location: Cleveland, OH Position: Client Services Facilitator Compensation: $18 - $24 HourlyPosition Summary The Client Services Facilitator serves as the primary point of contact for all incoming communications to the EBS/ECL offices related to customer inquiries. This role is responsible for managing phone and email communications, directing customer inquiries to the appropriate team members, and ensuring timely, accurate, and professional communication between clients and internal departments. While this is primarily an office-based position with limited face-to-face interaction, it requires frequent and effective communication with both client and staff. The ideal candidate is highly organized, customer-focused, and consistently demonstrates a positive, professional demeanor. Success in this role requires strong attention to detail, excellent multitasking abilities, and Advanced Microsoft Excel skills, along with experience in order of entry, inventory management, and customer service processes, are highly preferred.Benefits: Medical, Dental, Vision, 401k Match, Supplemental Insurances offered, Life Insurance, Short and Long Term Disability InsuranceKey ResponsibilitiesAnswer and manage all incoming phone calls and emails with professionalism, timeliness, and a positive, client-focused approachRoute client issues, concerns, and service requests to the appropriate internal contactMaintain and update a comprehensive client contact list in a shared databaseFrequently performs multiple tasks within ControlTex/ Cube control processUtilize ControlTex for tracking, updating, and managing client orders and service needsSupport database management, ensuring all client and operational data is accurate and up to dateDevelop an extensive knowledge of driver routes and delivery schedules to assist with client inquiriesEscalate emergent issues including disruptions to leadership immediately as a priorityQualificationsHigh school diploma or equivalent required1–3 years of experience in client service, call center, or administrative support preferredEvergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic under applicable law.
Worksite address
cleveland, OH, 44101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.