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Job description
Client Services & Technical Delivery Manager
Client Services & Technical Delivery Manager
Location: New York, NY/ Hybrid
Full time
Overview
We are seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery, client services, and professional services engagements. This role is highly client-facing and execution-focused, combining technical leadership, project delivery, pre-sales support, and customer success.
The ideal candidate is a confident communicator with excellent presentation skills, a strong hardware and software background, and the ability to engage in pricing discussions and project structuring. This role offers a clear growth path toward IT leadership and IT Director roles.
Responsibilities
Client Services & Service Delivery: Serve as a primary client-facing technical leader for service delivery and professional services engagements.
Client Services & Service Delivery: Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.
Client Services & Service Delivery: Build trusted relationships with customers through confident communication and technical credibility.
Client Services & Service Delivery: Manage service delivery issues, escalations, and continuous improvement initiatives.
Technical Leadership & Field Support: Provide hands-on technical leadership and field support across customer environments.
Technical Leadership & Field Support: Lead solution deployment, troubleshooting, and optimization activities.
Technical Leadership & Field Support: Work directly with enterprise hardware and software platforms, including HPE server and storage solutions; Cisco networking and security stack.
Technical Leadership & Field Support: Ensure technical best practices, documentation, and standards are followed.
Professional Services & Project Delivery: Structure and deliver professional services projects, from initial planning through execution and completion internally and externally.
Professional Services & Project Delivery: Define project scope, timelines, resource requirements, and delivery approach.
Professional Services & Project Delivery: Coordinate internal teams, partners, and vendors to ensure successful project execution.
Professional Services & Project Delivery: Balance multiple concurrent projects and customer engagements.
Professional Services & Project Delivery: Support the sales team during pre-sales engagements, including technical discovery and solution design.
Professional Services & Project Delivery: Deliver customer presentations, solution walkthroughs, and technical proposals with confidence.
Professional Services & Project Delivery: Participate in pricing discussions, helping to structure services, projects, and technical solutions.
Professional Services & Project Delivery: Assist with project costing, service scoping, and commercial alignment to support deal closure.
Professional Services & Project Delivery: Work closely with partners and vendors to validate solutions and pricing.
Public Sector & Partner Engagement: Support customers in public sector environments, including government, education, and regulated organizations.
Public Sector & Partner Engagement: Understand compliance, procurement, and governance considerations common in public sector engagements.
Public Sector & Partner Engagement: Confidently engage with partners and vendors to deliver compliant and effective solutions.
Leadership & Growth: Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles.
Leadership & Growth: Mentor junior engineers and contribute to service delivery process improvements.
Leadership & Growth: Act as a role model for execution excellence and customer focus.
Required Experience & Skills
Technical Expertise
Strong hands-on experience across enterprise hardware and software stacks, including:
HPE servers, storage, and infrastructure solutions
Cisco networking, switching, routing, and security
Ability to work hands-on in customer environments and lead technical delivery.
Professional & Client-Facing Experience
5–8 years of experience in technical services, professional services, service delivery, or IT consulting.
Proven experience in client-facing roles with high customer interaction.
Experience delivering projects and managed services end-to-end.
Public sector experience is highly desirable.
Excellent presentation and communication skills, both verbal and written.
Experience supporting pre-sales activities, including discovery, solution design, and presentations.
Comfortable participating in pricing conversations and project structuring.
Ability to articulate technical and commercial value to both technical and non-technical stakeholders.
Compensation 10000/year
Salary Range $80,000 - $100,000
Posted: Wednesday, January 21, 2026
Job # 112
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.