Job description
About Us
Totus is the modern gift card platform built for brands. We’re rethinking gift cards from the ground up - transforming them from an operational burden into a strategic growth engine. Our platform simplifies issuance, distribution, and financial operations while unlocking new revenue streams and delivering better customer experiences. Today, more than 60 leading brands - including Waymo, Poshmark, Oura Ring, Allbirds, Outdoorsy, Fold, ThirdLove, and Unleashed Brands - rely on Totus to power their gift card programs.
We’re a fast-growing team that values efficiency, creativity, and real impact. If you thrive in environments where you can shape processes, collaborate with sharp teammates, and see your work move the business forward, you’ll fit right in.
Responsibilities
Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs
Keep clients informed through proactive, timely communication, anticipating needs and flagging risks or opportunities before they come up
Achieve client-specific objectives, driving growth in first party, third party and B2B gift card channels as applicable
Support Client Success Team in managing day-to-day and project-level tasks, helping the team meet/exceed revenue targets
Prepare and present regular performance reports and insights to clients
Keep brand assets updated across channels
Triage client requests and work with Totus teams to deliver effective solutions quickly
Required Skills & Experience
3+ years of proven success in client or account management, ideally in gift cards, payments or retail
Strong reporting and presentation skills, including advanced Excel and PowerPoint; experience using AI tools is a plus
Excellent written and verbal communication skills, with a proactive and responsive approach to client needs
Highly detail-oriented, with the ability to juggle multiple priorities and manage your own work
Self-starter who does well in a fast-moving environment and is comfortable with ambiguity
A passion for excellent client service and account management
Ability to travel for team meetings, trade events and client visits as needed
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.