Job description
Client Success Manager
Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities
As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:
Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
Use tools to document activities and codify decision points and milestones
Follow internal processes to track, manage, and respond to client inquiries and product feedback
Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
Other duties as assigned that contribute to Virtual Peaker’s success
Education & Experience
Bachelor's degree from an accredited institution
3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof
Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
Experience with Google Suite, Slack, and other online collaboration tools
A collaborative and growth-oriented mindset that is motivated to learn new things quickly
A sense of ownership and pride in one’s performance and impact on the company’s success
Critical thinking and problem-solving skills
Strong organizational skills, including project and process management
Remote work experience and ability to travel for conferences, client visits, and company gatherings
What You Can Expect
Full remote position, with remote-work stipend.
Competitive salary + Equity
A collaborative workplace, which will challenge you and celebrate your work
Full benefits medical, dental, vision, 401k
Generous vacation time, sick leave, and holidays
Diverse and inclusive community for everyone
Interested?
Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary
Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.
Salary: $80,000-$90,000 base salary + commissionOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.