About this opportunity
Brand North lists this Client Success Manager opportunity in boca raton, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Client Success Manager (2 Openings)
Full-Time | Remote | Boca Raton, FL
Base Salary: $80,000–$100,000 (based on experience)
Brand North is hiring two Client Success Managers to serve as fractional growth strategists for behavioral healthcare organizations.
We are hiring for two portfolio structures:
Enterprise Account CSM: Own one large behavioral healthcare organization with 50+ locations , coordinating strategy, performance, and execution across a complex multi-location footprint.
Multi-Account CSM: Own a portfolio of approximately 10–20 smaller behavioral healthcare accounts , many of which operate multiple locations or programs.
Both roles are accountable for client retention, satisfaction, growth, and measurable business outcomes, not ticket routing. You will direct SEO, PPC, web, and content teams toward strategies your clients can measure in leads, qualified opportunities, and admissions.
Already applied? You do not need to apply again. If you previously submitted an application for our Client Success Manager opening, you will automatically be considered for both positions based on your experience and fit.
Who is Brand North?
Brand North is a digital marketing agency delivering SEO, website development, paid media, and content strategy to high-value service businesses, with a concentrated focus on behavioral healthcare. Our clients operate detox, residential, PHP, IOP, and outpatient mental health programs. We measure our work in admissions, not impressions.
We run on proprietary tooling, real-time attribution, and AI-assisted workflows. That means a smaller team producing output that normally takes three times the headcount.
It also means Client Success carries more strategic weight here than at a traditional agency. You are not simply relaying messages between a client and a production team — you are helping determine what the production team builds, why it matters, and how it impacts the client's growth.
What does a Client Success Manager do at Brand North?
You are the strategic owner of your assigned client portfolio, whether that means managing one complex 50+ location organization or a portfolio of 10–20 smaller multi-location accounts.
You translate client goals into executed deliverables and translate Brand North’s work into business outcomes the client can act on. You are the first call when something breaks and the trusted strategic voice when a client plans its next quarter.
This is not account management in the traditional sense.
CSMs advise on patient acquisition strategy, admissions funnel performance, Google Business Profile optimization, review acquisition, and the full SEO and digital marketing playbook.
When a client’s cost per admission climbs, you should be able to help diagnose whether the constraint is marketing spend, landing-page conversion, lead quality, attribution, or an intake team missing 40% of inbound calls. Then you fix the part Brand North owns and help the client address the part they own.
If you need rigid processes and constant direction, this is not the role. If you like taking initiative, building systems, solving complicated problems, and being the person others rely on, you can have a significant impact here.
What You Will Own
Client relationship ownership
Serve as the primary strategic point of contact for your assigned client portfolio
Lead weekly or bi-weekly client calls, set agendas, and drive follow-ups to closure
Build deep relationships with leadership, marketing, admissions, and operational stakeholders
Conduct quarterly business reviews and strategic planning sessions
For the enterprise account, maintain alignment across a complex organization with 50+ locations and multiple stakeholders
For the multi-account portfolio, effectively prioritize strategy and execution across 10–20 concurrent client relationships
Strategic advisory
Translate Brand North deliverables into business impact: admissions volume, payer mix, cost per acquisition, lead quality, and conversion
Advise on Google Business Profile management, review acquisition, content quality standards, and competitive positioning within each client’s geographic and clinical niche
Identify expansion opportunities, including additional locations, higher-tier services, PPC, PR, and other growth initiatives, and partner with leadership to close them
Lead quarterly strategy sessions covering competitive landscape, growth roadmap, and risk mitigation
Project and fulfillment coordination
Convert client goals into actionable projects and tasks for SEO, Web Development, Content, and PPC teams in Notion
Maintain visibility into every active deliverable within your portfolio and intervene before deadlines slip
Quality-assure website builds, content drafts, reporting outputs, and major deliverables before they reach the client
Escalate blockers through documented internal processes when intervention is required
Performance analysis and reporting
Run monthly performance reviews across organic traffic, conversions, call volume, lead quality, qualified opportunities, and lead-to-admission ratios where attribution is available
Present executive summaries that lead with outcomes, not activities
Use Brand North’s call tracking, GA4, Search Console, and CRM integrations to connect marketing performance with downstream revenue
Identify at-risk accounts or locations as soon as early warning indicators appear, including drops in leads, VOBs, admissions, conversion rates, or client engagement
For multi-location organizations, identify performance differences between markets and locations and translate those findings into actionable strategy
Behavioral healthcare domain experience
Demonstrate working fluency in levels of care including detox, residential, PHP, IOP, OP, MAT, and dual diagnosis
Understand the patient journey from inquiry through first call, VOB, pre-admit, admission, discharge, and alumni
Apply LegitScript and HIPAA-compliant marketing principles to client strategy and deliverables
Coach clients on admissions and intake best practices when downstream conversion is limiting marketing ROI
Tooling and systems
● Operate fluently in Notion, Slack, Loom, Everhour, GA4, Google Search Console, and Google Business Profile
● Help clients implement and maintain CRM and call-tracking integrations, including dynamic number swapping, conversion tracking, source attribution, and reporting dashboards
● Use AI tools to improve research, analysis, communication, documentation, and operational efficiency
What This Role Requires
Two years of Client Success, Account Management, or Customer Success experience is the floor.
Candidates should have experience in either digital marketing/agency work or behavioral healthcare operations, marketing, or admissions. Experience across both is the strongest profile for this role.
Required
2+ years in Client Success, Account Management, or Customer Success
Experience in either:
(a) a digital marketing or SEO agency environment, or
(b) behavioral healthcare operations, marketing, or admissions
Analytical fluency: you can work with GA4, Search Console, call-tracking dashboards, and CRM data without needing every metric interpreted for you
Confident verbal and written communication: you can run the client meeting, present the findings, challenge assumptions when necessary, and write the executive summary
Strong organizational capacity to manage either a complex enterprise-level account or 10–20 concurrent client accounts without dropping details
Ability to communicate with executives while also working directly with marketers, admissions teams, developers, SEO specialists, and other operators
Proficiency with Notion, Slack, Google Workspace, and AI tools such as Claude
Bachelor’s degree preferred;
waived for demonstratedequivalent experience
Preferred
Direct experience in addiction treatment, mental health, or behavioral healthcare marketing
Experience managing multi-location organizations or complex enterprise accounts
Familiarity with LegitScript certification, HIPAA marketing compliance, and Google Ads and Meta Ads policies for behavioral health advertisers
Hands-on experience with call-tracking platforms such as CallRail or CallTrackingMetrics and CRM systems such as HubSpot, Kipu, or Salesforce
A track record of building internal SOPs, processes, dashboards, and training materials
If you have already applied for this Client Success Manager opening, you do not need to reapply. Your existing application will be considered for both open positions, and we will evaluate which portfolio structure best aligns with your experience.
Worksite address
boca raton, FL, 33481, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.