About this opportunity
Swoon lists this Client Success Manager opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Direct message the job poster from Swoon
One of Swoon’s top clients, an American company operating online food ordering and delivery, is looking to add a Client Success Manager to their team!
Day-to-day
Lead the onboarding process for new clients, ensuring a smooth and successful transition.
Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership.
Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts.
Help shape the vision and strategy for how clients are implemented onto our Business platform.
Set clients up for success by driving enrollment and activation, which directly impacts gross revenue.
Serve as the team's data expert, building reports and dashboards to track performance and account health.
Collaborate with cross-functional teams such as marketing, finance, and engineering to achieve client goals.
What’s required?
4+ years of experience in a customer-facing role like implementation or project management, with a focus on strategic or enterprise-level accounts.
4+ years of experience building reports, using SQL, and creating dashboards to drive efficiency and awareness
A customer-obsessed mindset and a proven ability to uncover and address the core needs of clients.
A bias for action and a talent for thriving in a constantly changing, ambiguous work environment.
Someone who acts like an owner, taking accountability for project success and client outcomes.
An individual with a strong attention to detail who can develop thorough and highly actionable project plans.
A person who is always looking to improve existing processes and build new ones where they are needed.
What else should you know:
Competitive pay! Offering $37/hour W2 and medical, dental and vision benefits offered after 30 days of employment.
The position starts as a 1-month W2 contract with possibility of extensions!
Location
100% Remote (San Francisco, Chicago, New York, Seattle)
Hybrid role once offices open!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Industries
IT Services and IT Consulting, Hospitality, and Food and Beverage Services
Referrals increase your chances of interviewing at Swoon by 2x
Sign in to set job alerts for “Customer Success Manager” roles.
Chicago, IL $102,000.00-$154,000.00 1 week ago
Chicago, IL $70,500.00-$70,500.00 5 days ago
Chicago, IL $80,000.00-$90,000.00 1 month ago
Associate Customer Success Manager - RethinkBH
Chicago, IL $88,000.00-$115,000.00 4 days ago
Greater Chicago Area $73,000.00-$137,000.00 4 days ago
Chicago, IL $60,000.00-$75,000.00 2 weeks ago
Chicago, IL $85,000.00-$110,000.00 3 months ago
Chicago, IL $180,000.00-$240,000.00 1 month ago
Chicago, IL $90,000.00-$110,000.00 3 months ago
Customer Success Manager, YouTube Specialist
Chicago, IL $100,000.00-$120,000.00 6 days ago
Chicago, IL $164,813.00-$196,859.00 4 hours ago
Chicago, IL $75,000.00-$150,000.00 1 month ago
Associate Customer Success Manager, Uber Direct
Chicago, IL $79,000.00-$98,000.00 2 days ago
Chicago, IL $95,000.00-$115,000.00 2 months ago
Chicago, IL $125,000.00-$160,000.00 6 days ago
Customer Success Manager, Covered Entity Solutions
Chicago, IL $100,000.00-$115,000.00 1 week ago
Chicago, IL $90,000.00-$142,500.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.